This hotel is the perfect example of why people need to fully consider where a hotel is, and what to expect when booking. It was the only hotel around in this semi-rural area of Minnesota, and, even though we've received exceptional value at a rural hotel in Luverne, MN, it didn't happen here.
I almost feel bad rating them so poorly because I sincerely feel they just do not understand hospitality, and they really were doing the best they can, but I have to do it for the very reason I stated above - people need to know what they are booking when they book it. There's a good chance that some people won't mind staying at a place that is run the way this one is since the price is considerably lower than what is found at a good hotel, but, for us, it was well below our standards. We would have moved if we had another choice.
The first problem with the place was the reservations. It seems we are running into this more and more, but it is remarkable to see how different places handle the problem. Here, we called the front desk weeks before to book the room we wanted - the jacuzzi room. We did this because we've been booking other ways, and not receiving the rooms we thought we were. For example, we have ended up with double queens instead of the king size bed we booked. Well, the straight in call to book did not work either, and, worst of all, the desk clerk wanted to argue about it. Hey, this is the "hospitality" business, and that's not being very hospitable. The first rule of business is "the customer is always right," and we were certainly right this time - we had the confirmation print out to prove it. Still, the clerk wanted to argue, and charge us the same price for a room without a jacuzzi. He kept saying, "What do you want me to do? What do you want me to do?" All I wanted him to do was to give us the room we booked, and fulfill the contract. Certainly, if the situation occurred where we had to cancel the room after the time on the contract, he would have felt no remorse is charging us the minimum charge. We honor the contract, and hotels need to honor them as well.
After a few minutes of "discussion," we went back to the "instead" room, disgruntled and upset. About that time, the desk clerk phones our room, and informs us that our jacuzzi room is ready. So, we packed up and went down there.
This was a mixed-use hotel in that some rooms were smoking, and some were not. We had the non-smoking room booked. But, when we got inside, there was the distinct odor of stale cigarette smoke. Additionally, there was a cigarette burn on the carpet. We thought he gave us the wrong room - the room he tried to stick us with when we brought up our receipt - but, no, this was the right room, and it was clearly marked "non-smoking." The only way I can reconcile that in my mind is either the last people to stay in the room violated hotel policy, or smoke from other rooms had seeped into the halls, and into this room. So, keep that in mind also when you book a room in a mixed-use hotel - there is no way to prevent entirely the passage of smoke from one room to the next. Smoke filters everywhere.
The room itself was not particularly nice or clean, the breakfast was variations on "white flour," and the dining area was less than clean. I guess for the money we paid, that's about what we should have expected. Next time I go to Minnesota, I will definitely pay more and stay in a nice hotel. OH, if I can say anything nice about the place, it is that this "continental breakfast" was included in the price of the room, as was the internet access. The hotel we usually stay in offers neither, but they do have better hospitality, and cleaner, nicer rooms.
Before booking any room, think of the trade-offs. If you're OK with smoky, dirty rooms with free breakfast and wifi, then take the cheap one. But, if you like to be treated well, and stay in a clean room, pay a little more. My experience pretty much echoes what I see in other reviews, except that we did have breakfast. It wasn't a great breakfast, but it was about what one would expect at such a place.
- Official Description (provided by the hotel):
- It is a 40 room Motel Facility with up to date amenities and Indoor Pool, SPA and Gym. We offer complimentary Hot Enhanced Continental breakfast and free wifi. ... more less
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