recently stayed at this hotel(8/20-8/22) and it was great. I had booked my stay last minute on the Internet through Travelocity and it hadn't hit the system yet when I arrived. The night desk clerk Gina made me feel at home and quickly found my info. It was a relief and my stay was great. The room was very clean and it was nice and quiet, just what I needed.

I appreciate the wonderful customer service I received from Gina, the front desk associate at the Fridley, MN location. She really made me feel welcome and comfortable, and she was certainly a pleasure to work with. Customer service has always been important to me, and Gina treated me with dignity and respect. She certainly represented this hotel's brand very well, and I appreciated her service.

When i arrived to the hotel i learned there was a NO CASH TRANSACTION POLICY (YOU CAN NOT USE CASH TO PAY FOR YOUR ROOM) Should have been my first clue to run for the hill!!
I encountered an Arron whom was rude from the moment i walked into the hotel. Once he advised me that i could not pay in cash. i had to call and get some one to pay for the hotel online due to me only having a credit card with not enough to cover the room and i only had cash. I told arron he should have a reservation for me. Well when it came through he said i got it but im going to have to do some investigating.... why would he be investigating me? was it because i was of a different race?? anyway he called his GM at 1115pm SHE WAS A COMPLETE RUDE NOT NICE LADY... I have never been treated in such a manner in my life it took me over 60 minutes to get checked in when no one else was around arron was sarcastic rolling his eyes, i have an accent i told him my name and he purposely kept saying it wrong ever after i corrected him 5 times he didnt want my id or credit card if management would roll back the tapes and see my hand extended with credit card and id in hand..... after so long of a wait and his INVESTIGATION was complete i finally got keys to my room if i could have gotten my money back from hotels.com i would have left... the area is full of police and ladies of the night people asking for change and such... save your money go else where

If you want a comfortable bed and the basics of a fridge/micro for a reasonable price in the Mpls area, stay at LivINN Fridley. There is an Applebees next door. Small hot tub. Fitness room in the basement. Staff Gina and Alma were great!