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“Shelter in a storm” 5 of 5 stars
Review of Holiday Inn Fairmont

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Holiday Inn Fairmont
3.0 of 5 Hotel   |   1200 Torgerson Dr, Fairmont, MN 56031   |  
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Ranked #2 of 4 Hotels in Fairmont
savage
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Shelter in a storm”
5 of 5 stars Reviewed June 29, 2010

With sudden tornado conditions, we turned in to this hotel. Every guest of the hotel and restaurant was already in the hallway. Staff welcomed us in, sent us down the hallway with no pause and kept us informed of weather without worrying the kids. I felt lucky to have found this place.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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59 reviews from our community

Traveler rating
    14
    20
    18
    5
    2
See reviews for
24
8
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
des moines, iowa
1 review
5 of 5 stars Reviewed April 12, 2010

We stayed here for a weekend and were very happy with everything. The staff was very accomodating. The pool area was very clean. There was always clean towels and we really enjoyed having the separate pool for small children only. The rooms were updated and clean. My only complaint was no continental breakfast. They had a restaurant with a breakfast buffet though.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2009

I expected more services from this Holiday Inn. I am used to staying at the Holiday Inn Expresses and found the regular Holiday Inn not as comfortable. Housekeeping was less than adequate and there was no complimentary breakfast. Holiday Inn should get rid of these motels and stay with the Express line.

  • Stayed August 2009, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maplegrovemom, Management representative at Holiday Inn Fairmont, responded to this review, September 15, 2009
Thank you so much for taking the time to share your feedback with us. We always strive to make our guests' experience the best it can be. Please accept our sincere apologies that we didn't meet and exceed your expectations during your stay. We will share your comments with our staff, particularly in our housekeeping department, so we can learn from your feedback. We appreciate your business and hope that the next time you are traveling through the Fairmont area, you will give us another chance.
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Villa Park, Il
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 20, 2009

Stayed two nights here with a group bus tour. The pool was fine. The rooms need some updating - the sink was in with the toilet and tub (mildew on the shower curtain the second room) and toiletries were all different kinds?? It was clean and there was a nice restaurant on the property and a Perkins next door. It's very close to the highway. I would stay again if I had to but would choose another hotel if possible.

  • Stayed July 2009
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maplegrovemom, Management representative at Holiday Inn Fairmont, responded to this review, September 15, 2009
Thank you for your comments about your recent stay. We appreciate the nice comments about our restaurants in the area, the Green Mill and Perkins.

We want to apologize for the cleanliness issues you experienced in your guest room. Please understand that we have high expectations for clean rooms and friendly service from our staff. We didn't meet our standards or live up to your expectations during your stay and we are very sorry.

Thank you for letting us know about it. We will take your comments to our team and use them to learn and improve for all of our guests.

We sincerely hope that the next time you are in the area, you will consider giving us a chance to redeem ourselves in your eyes.

Thank you for your business and for taking the time to provide us with feedback.
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ireland
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 26, 2009

My family and I stayed here for a week for a family wedding. The staff were extremely nice, friendly and very helpful. The food in the restaurant was excellent. We ate in various places while on holiday but the food in the Green Mill Restaurant in the hotel was definitely the best-their pizzas are delicious!!! The decor in the rooms was a bit basic but the beds were very comfortable-would love to take it home with me. I would definitely recommend it as the best hotel in Fairmont

  • Stayed June 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, IL
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 27, 2008

Stayed here for a wedding in May 2007. The property was deep into construction and was obviously run-down and dirty. Didn't feel comfortable in the room - thin walls, old bathroom fixtures, etc. The wedding reception was held at the hotel and the food was dreadful.

Only bright point is that it's right off of the highway and there's a Starbucks very close by with a nice patio to enjoy your coffee.

  • Liked — location
  • Disliked — condition of the property
  • Stayed May 2007
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed January 24, 2008

I've been stopping at the Holiday Inn at Fairmont for a few years now. This last time in January 08. It's the best that's on offer at Fairmont and as its right next to I90 its handy for a stop over on route to elsewhere as well as for those visiting Fairmont.
The hotel is not new and has recently been refurbished but still shows it's age in places, particularly in some of the bedrooms, but they're OK. The public areas are now much better and that is where the hotel scores. The bar and restaurant are good, good atmosphere in the bar and the restaurant, part of the Green Mill franchise, offers a good selection for both dinner and breakfast.
What makes a real difference is the service - the staff are friendly and efficient, great service and really make you feel welcome.
There's a pool, hot tub and gym to help wind down or exerercise if that's your thing.
No five stars but if you need to stay in Fairmont then the Holiday Inn is your best bet and good value.

  • Liked — Staff
  • Disliked — Some of the rooms still drab
  • Stayed January 2008, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Fairmont

Address: 1200 Torgerson Dr, Fairmont, MN 56031
Phone Number:
Location: United States > Minnesota > Fairmont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Fairmont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fairmont 3*
Number of rooms: 104
Official Description (provided by the hotel):
Holiday Inn-Fairmont is nestled within a pleasant, charming community. A day's drive from either the Black Hills or Chicago makes it a convenient stop for travelers across the Midwest. Our hotel offers very nice guestrooms with upgraded Duve bedding, a nice work space in every room and all rooms have 32” flat screen TVs. Our Executive Kings and Suites offer refrigerators and microwaves. We have a large indoor pool area to ensure that everyone will have room to relax poolside and enjoy the heated pool, whirlpool and our one foot deep kiddie pool. Take in some family fun in our arcade or enjoy some free activities like foosball or ping pong. We have a state of the art fitness center and our guests enjoy our business center. We have WIFI throughout the hotel so you can stay connected anywhere on the property. No matter what meal of the day, you will find out Green Mill Restaurant and bar a great place to gather with friends, family or co-workers for a great dining experience. Our guests can take advantage of our Kids Eat Free program and is you’re interested in just staying in room service is always an option. There's always plenty of seasonal activity around Fairmont. Summer fun includes boating, sailing, water-skiing, wind-surfing, swimming and fishing on the chain of five lakes. In the winter you can take in renting an ice fishing house or do some snowmobiling, country skiing or just hitting the sledding hills. The Holiday Inn is located at the intersection of I-90 and Highway 15 so we are very easy to find. We hope that you travel safe and we look forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Fairmont Hotel Fairmont
Fairmont Holiday Inn

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