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“Waterpark great, food and rooms okay.” 4 of 5 stars
Review of Holiday Inn Minneapolis NW-Elk River

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Holiday Inn Minneapolis NW-Elk River
3.0 of 5 Hotel   |   9200 Quaday Ave. NE, Elk River, MN 55330   |  
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Ranked #2 of 4 hotels in Elk River
Minneapolis, Minnesota
1 review
“Waterpark great, food and rooms okay.”
4 of 5 stars Reviewed April 12, 2014 via mobile

Reserved 2 queen suites for a fun night with family. We hit the waterpark which is wonderful. We've been here before for just the waterpark. Its a smaller scale of the waterpark of America and it's not as crowded.

The rooms on the other hand were not that clean. There was a couple strands of pubic hair in the bathtub. I fully sanitized with Clorox wipes on other areas (door knobs, sink handles, remotes, phones etc and they were dirty. You could also hear the people above you as if there was stampedestampede off and on and the fan or whatever is in the closet was super loud.

I ordered 2 pizzas, nachos, cheesy bread and steak bites. Pizza and steak bites were great. The nachos had crumbs of cheese and a teaspoon of hamburger at best. The cheese bread was brown because the cheese was toasted for so long.

Probably wouldn't sleep here again but would utilize the waterpark!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, April 13, 2014
Thank you for taking the time to share your experience with us, we appreciate your continued patronage. I am disappointed to hear of your findings in the guest rooms, our goal is to provide a clean and comfortable guest room for all of our guests.

We will discuss your feedback at our staff meeting and address these concerns.

Thank you again for your feedback.

Greg P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Rochester, MN
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 8, 2014

The water park is the best one around, especially for the price. My daughters loved it. We stayed 4/3/14 and moved to the Holiday Inn Arbor lakes for 4/4/14 since it came recommended, but we wish we would have stayed both nights at the NW-Elk River one as the pool was 10x better.
The beds are a little firm, and the pillows were oddly lumpy but the staff was very friendly, and the water park was amazing. We will be back, and I don't say that often.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, April 10, 2014
Thank you very much for your feedback, we appreciate you taking the time to share. Our staff works very hard to make sure all of our guests have a great experience.

We look forward to seeing you again soon!

Sincerely,

Greg Pike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamel, Minnesota
2 reviews
5 of 5 stars Reviewed April 4, 2014

We live locally and often take weekends or overnights at a water park with the kids to get away during the year. Previously, we had always stayed at a nearby Holiday Inn, but this week decided to branch out. I'm SO glad we did - the kids and I had the best mini-vacation ever!

Let me start off mentioning the only negatives in our experience so they are out of the way:

* The 'locker rooms' for the water park were the only thing I have any real complaint about. Toilet stalls with a few lockers added (that don't even lock - bring your own padlock!) the floor is dirty and soaked and there are no benches. You change in a toilet stall. I witnessed several elderly and disabled customers really struggling to change into swim gear without a place to sit down and NO privacy, the entire room is open to the hallway every time the door opens.

* Despite having a large and very pleasant restaurant area with plenty of open space and a buffet, staff seemed to have trouble organizing breakfast during the 'rush' at about 9am and there was almost an hour's wait.

* There's wi-fi everywhere in the hotel, but it's tricky to log into (I had to try several to find the one connected with the hotel,) slow, and drops out pretty often.

---- Pro Tip! The showers work fine and are clean, but were designed by either idiots or aliens and cannot be turned on by normal humans. Here's how you work them, so you don't have to call the front desk like a crazy person, like I did: The outer dial turns the water on and off. The inner dial controls temperature. Get the water how you like it and on full blast. Then reach down to the SPOUT, where the water is coming out in the bathtub, and feel around the edge for a ring. Pull it down, and water will come out of the shower. Possibly the least intuitive design ever! ----

OK. So, there's the things that bothered me.

Now, for the things that THRILLED me, and there were plenty!

* The price was outstanding! I paid at least $20 less than I would have for our 'usual' hotel down the road, and we got a much bigger room and a better experience for it.

* The room! We opted for the 'kid's room' and it is HUGE, a three-room suite that's like an apartment. We squealed when we saw it. Everything is up to date and extremely clean, and the bed was so comfortable I wish I could have slept in it for a week. It was absolutely lovely. I wish every hotel was this nice.

* Our room was super quiet. We were there over spring break, when the hotel was sold out, and we didn't hear a sound all night.

* The water park! Wow - this park is fabulous! It's bigger than others in the metro area, with three 'grownup' slides that are MASSIVE, including a large toilet-bowl type twister. It has a lazy river, and a very large kid's splash zone. The kid's area is nice because it not only has stuff for toddlers, it has slides and climbers that are fun for the 4-6 year olds. I have a 9 and 11 year old, and they could have been happy in this water park for days and days without any trouble. It's fantastic.

* One evening when we were there, there was an 'incident' in the pool, by which I mean someone did not wear a swim diaper, if you catch my drift. The lifeguards immediately and professionally cleared both pools and shut everything down to be cleaned. While my kids were bummed about losing a bit of swim time, this gave me enormous confidence in their water quality.

* The arcade is large, clean, and the machines all work.

* The food at both the restaurant and the pool concessions stand was excellent. Everything was served at the right temperature, there was a good variety, and waitstaff were professional.

* Everyone we encountered from the front desk, to housekeeping, to food service, to the lifeguards, were friendly and helpful. Basically all the staff were super nice.

CONCLUSION: This hotel is not right on the interstate or downtown, it's true, but it's only what? Maybe a 5 minute drive from 94. It is WELL worth your time to book here instead of anywhere else. It's so much more spacious, comfortable, and has so much more fun stuff to offer than other hotels! You have to try it, it's a really great stay. We won't go anywhere else from now on!

Room Tip: If you're traveling with kids, definitely choose the kid's suite. Not only is it spacious an...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, April 6, 2014
Thank you very much for taking the time to share your feedback regarding your stay with us. I will share your comments with our entire team to address the areas of concern and also the positive areas you mentioned.

Thank you again,

Greg Pike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Bear Lake, Minnesota
1 review
5 of 5 stars Reviewed April 3, 2014

I recently took my daughter and a few friends to this hotel to celebrate her birthday. While we had a wait for our room, everything about our experience was excellent! Because of our wait they offered us many extras which is definitely excellent customer service! I overheard quite a few other patrons complain and even snap at the customer service staff for issues that were not in their control - I think people are just mean and crabby. We will surely return to this hotel for a fun get-away!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, April 6, 2014
Thank you very much for your positive feedback regarding your experience. We appreciate your understanding and we look forward to serving you again in the future.

Sincerely,

Greg Pike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Wing, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed March 31, 2014

Will start off with the positive - We were very happy with our room - quite spacious, clean and just overall nice. The pool staff was very attentive. Note - this waterpark is ideal for children 12 and under.

Not impressed with desk staff. Customer service is not this hotel's strong suit.

Room Tip: Corner room was great!
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, April 2, 2014
Thank you very much for your feedback regarding your stay. I am pleased to see that you enjoyed your large and clean guest room, as well as your time in the waterpark. I will share your comments with our front desk team so we can address the issue you mentioned.

Thank you again,

Greg Pike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramsey, Minnesota
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 23, 2014

I wrote a review in March 2013 about breathing issues in the pool area. We were given passes to return another day. After a year, the boys decided to try it again but decided not to go into the hot tub...the place where they had problems breathing. Everything seemed to be going fine. The pool was packed and spectators were elbow to elbow amongst the tables and chairs. A little girl walked up to her dad coughing and complaining about how suddenly it had come on. I had a flashback of our experience a year ago. Sure enough, a few minutes later my boys came to me in a panic and said we needed to get out of there. They said their chests were feeling heavy and they had mild coughing. Even though it wasn't as bad as the last time, we definitely will not be returning. They obviously have some ongoing issues with the chemicals or ventilation or something, and I don't want to risk my children's health.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, March 24, 2014
NL99,

Thank you for your feedback. I have shared your comments with our maintenance team for review. I did look at our pool logs to ensure the readings were in line. Our maintenance department checks the chemical levels a minimum of 4 times when the park is open.

Sincerely,
Greg Pike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Elk River hotels

Minneapolis, Minnesota
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 22, 2014

Stayed here for one night while in town for a work-related conference. Had extremely noisy neighbors (upstairs and next door), thus a restless night of little sleep, had a completely unacceptable meal from the restaurant via room service, and received no forms of apology from the staff for our inconveniences. Very unsatisfied customer, would not recommend.

Room Tip: Walls are paper thin, make sure you don't have neighbors!
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  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPike, Manager at Holiday Inn Minneapolis NW-Elk River, responded to this review, March 24, 2014
Rebecca,
I would like to thank you for taking the time to share your comments about your experience. I would like to apologize for the lack of follow through from our staff. I will share your comments with our management team so they can address them with their teams and correct the deficiencies.

Sincerely,
Greg Pike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Minneapolis NW-Elk River

Address: 9200 Quaday Ave. NE, Elk River, MN 55330
Phone Number:
Location: United States > Minnesota > Elk River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Elk River
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Minneapolis NW-Elk River 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Wild Woods Waterpark Hotel. Home of one of the largest Indoor Water parks in Minnesota! Our full-service hotel is a new facility located minutes from Graco, Great River Energy, Albertville Premium Outlets, Lowes, Cabelas, Cargill, Siemens, Sci-med and Ramsey Industrial Park. Our guest rooms are well-outfitted for the traveling executive, including a spacious and well-lit work area, and Corporate QUIET Floor. Our on site lounge and restaurant, the Mississippi Valley Grill and Bar, is a great place to relax and enjoy dinner in a Northwoods atmosphere. In-room dining is available 7 days a week. The waterpark takes you back to the River Town of old. With three water slides, a lazy river, basketball water court and a child's play area, there is fun and variety for all ages. The waterpark is open daily in SUMMER. WATER PARK HOURS: SEPTEMBER through MAY: Mon. Closed, Tues. Closed, Wed. Closed, Thursday 4pm-9pm, Fri. 4pm-10pm, Sat. 8am-10pm, Sun. 8am-9pm. Call for availability we are open for some school vacations! The conference/ meeting area features 7 breakout rooms with multiple room combinations and up to 120 people for general sessions, parties and/ or receptions. Our constant caring team is empowered and dedicated to providing you with a memorable experience. ... more   less 
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Also Known As:
Holiday Inn Minneapolis Nw-Elk River Hotel Elk River
Holiday Inn Otsego Mn
Otsego Water Park

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