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“READ THIS if you have Toddlers” 2 of 5 stars
Review of Residence Inn Minneapolis Edina

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Residence Inn Minneapolis Edina
3.0 of 5 Hotel   |   3400 Edinborough Way, Edina, MN 55435   |  
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Ranked #2 of 3 Hotels in Edina
1 review
1 helpful vote 1 helpful vote
“READ THIS if you have Toddlers”
2 of 5 stars Reviewed May 26, 2014

The hotel room was great and breakfast was good, but that was about it. All of the major amenities are owned/operated by the Edina Park District so their accessibility is often limited. We live in Minneapolis and one of the main reasons we wanted to get a hotel room for the night was to give our kids a chance to have a swimming pool. I called ahead to verify that the pool was kid friendly and I was told "yes". What they failed to mention and what we discovered upon arriving was that the pool was actually a lap pool with no shallow end and no steps so it was, in fact, not kid friendly. And, since it is operated by the city of Edina, we also discovered that the pool was not available for "open swim" due to a practice being held. So, even though we got there at 4 p.m., the pool was only available for a total of TWO HOURS during our entire stay (including the following morning). Even if we did not have kids and I just wanted to go swimming with my wife, we still would have only had a very limited time in which to swim. It would have been nice to know up front (especially since I called to ask specifically about the pool) that it was only available for a limited time and that it was NOT kid friendly. The weight room is also operated by the city and when my wife went down at 8:40 p.m. to exercise (after the kids were in bed) she discovered that it closes at 9 p.m. and the attendants were working on cleaning the pool so nobody was there to let her into the gym. And, the weight room did not open until 9 a.m. the following morning and since we needed to leave by 9:30 we would not be able to use the gym at all during our stay. So, the only amenity we were able to use was the indoor park for which you must pay an additional fee. Though, the kids did love the park (note: all kids MUST wear socks to play). If all you're looking for is a nice room, then this is a great place to stay. But, if you want a pool and gym and other things you would normally expect at a hotel, DO NOT stay here.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanfinson, Manager at Residence Inn Minneapolis Edina, responded to this review, May 29, 2014
Thank you for your review. My name is Lynn Anfinson and I am the Director of Sales for Residence Inn Edina.
I am very sorry that you did not have a great stay at Residence Inn Edina.
You are correct that the city of Edina owns and operates Edinborough Park. Our website does provide that information.
We regret that the pool and physical fitness center are not set up to meet the needs of 100% of our guests. Our property is a little different from most Marriott Residence Inn's because of our unique situation. The hotel was a Hawthorn Suites. Our company decided to partner with Edinborough Park so that we could provide an olypic style pool and fitness facility to our guests. I agree with you, and wish we did have more say in their hours. Unfortunately it is a city owned and operated park designed to work within a large community.
I apologize for the inconvenience this caused you and your family.
We do appreciate you and your loyalty to Marriott.
If you and your family are in the area again, I would like to offer you a upgrade.
Please do not hesitate to contact me if I can be of further assistance.
Best regards,
Lynn
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180 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Iowa
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 2, 2014

Our family of three stayed one night at this property, but really weren't here for long. We checked in after 9 pm. at which time they were out of king rooms, so we were put in a double queen room which was fine. We were in room 301, which is off by itself with 302 at the end of the hall. The room was quite spacious, with the bedroom separate (around the corner) from the living/dining area. The room was updated with new countertops, appliances etc. The sink area is separate from the toilet and shower room. The beds were comfy. The one drawback to our particular room was that there was a door to the outside of the property in the bedroom area (locked) but as it rained all night, the sound of the rain hitting that door was very disruptive. I would probably choose another room and avoid that problem.

Breakfast was very good (waffles, eggs, potatoes, pancakes, sausage, cereals, breads and yogurt) and manned by lovely, friendly ladies. The desk staff was always friendly and helpful. We took advantage of using the shuttle to get to the mall, and the gentleman was also very friendly.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanfinson, Manager at Residence Inn Minneapolis Edina, responded to this review, May 5, 2014
Thank you for your review of ourhotel. We are very pleased that you and your family had such a wonderful stay although it sound like it was short with your later arrival time we hope you will come here again when you can stay longer. Our associates take pride in providing a quality breakfast and we will be sure to pass on your feedback and good comments to them. We apologize for the incovenience you experienced with the rain and noice from outside. We hope to have the opportunity to serve you again in the future and please give me a call before you arrive so I can make sure you have an enjoyable stay.
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Chicago, IL
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 24, 2014

Pros: Updated, Clean, Family Friendly

Cons: Pool not very inviting

We decided to stay at this property due to amenities that catered to our kids. It's connected to the Edina Park District so you access to the large indoor playground and facilities for an additional discounted fee. You can tell that the property has been around for a long time based on the outside, but inside the property recently went through a major overhaul. All the rooms were freshly updated which was definitely a plus. The breakfast was pretty good and included so definitely a plus for the price we paid for our stay. I would have given this place 5 stars if it wasn't for the pool area. Understanding that the pool belongs to the park district and not Marriott, it wasn't very friendly for small children. It was an olympic sized pool and did not allow floating devices for our kids to use.

It's also pretty close to the Mall of America, which is about 10 min away. One of only local places to eat nearby was Ciao Bella, located across the parking lot. Probably the best Italian food we've had in a long time. So if you find yourself staying there, definitely check it out and try their calamari.

All in all, we'd definitely stay here again. We enjoyed our experience and would definitely recommend this property to our friends. Cheers!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanfinson, Manager at Residence Inn Minneapolis Edina, responded to this review, May 5, 2014
Thank you so much for choosing to stay at the Marriott Residence Inn Edina. We were pleased to hear you enjoyed our complimentary breakfast and newly updated hotel and suites. We also appreciate your feedback about the attached Indoor Edinborough Park pool and found your comments helpful. We continue to look for ways to make that amenity more family friendly for our guests so thank you for taking the time to tell us about your experience and share your comments. We hope to have the opportunity to serve you again in the future.
Sincerely,
Lynn Anfinson
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo,ND
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 6, 2014

Meets expectations: All the standard stuff you expect from Marriott properties - nice quiet, clean room, full size fridge, breakfast and evening reception (nice chicken breasts one night), friendly staff.

Exceeds Expectations: Loved the complimentary access to the adjoining Edinbourough park facility. They have morning lap swim hours so can change in your room then a short walk (totally inside) to the 25 yard pool and the track around the outside of the pool area on the upper level. They also have 2 treadmills, two exercise bikes and an elliptical machine, and weight machine (cable based) sprinkled around the track. Much better work out then most hotels provide.
Also was in a STUDIO suite which usually just means a slightly larger room. This one had pocket doors to totally shut off the bedroom from the rest of the room.
Perhaps a small thing but the TV remote controls have an INPUT button and the TVs (one in bedroom and one in living room) have an exposed HDMI port. I travel with my laptop and some DVD's and like to play them on the TV's - some hotels restrict this in order to make you purchase their on demand movies.

Does not meet expectations: Elevator was totally out of order when I arrived - one of the two was back in service at the end of my stay so made for slow going sometimes. Also, I thought my room was a bit on the small side for a 'suite' - ok - but certainly not spacious - good layout though to make use of the available limited space.

Room Tip: Normal 'hotel style' 7 floor property. No direct outside access to rooms nor any balconeys.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

Nice, new room- very clean. I was in 217.
The service was incredible. Lisa Mullerleile, General Manager for the hotel went above and beyond expectations. I was there with a group of 5 for a presentation near by. We had very little time. She checked me in, found a meeting room for us, and located a fabulous restaurant! The next day, we were rushed to make a flight and she boxed and shipped all of our supplies for us. She even forwarded me the tracking number. I can't thank her enough for her help. I will be back! If you are in Edina, MN this is a great place to stay at a reasonable rate.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 24, 2014

The hotel was nice that it had a small kitchenette with pots/pans/utensils, etc. The free breakfast was decent, though not great. While they had "specials" (a different item or two), it was basically eggs, sausage, cereals, waffles, mostly canned fruits, and yogurt. The rooms were clean but felt a bit cramped. The staff was friendly. Overall, the experience was good, but not great.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanfinson, Director of Sales at Residence Inn Minneapolis Edina, responded to this review, March 26, 2014
We are very happy to hear that you had a pleasant experience during your recent stay here at the Marriott Residence Inn Minnepaolis Edina. It was our pleasure to serve you and I appreciate your feedback about our hotel. I'm sorry you felt that our spacious two room suites were a bit cramped. We do offer different layouts with either king or double beds all with a ktichen and separate living room. The next time you are here I would encourage you to look at a couple of different suites. It is always helpful to hear more about our guests overall stay and what brought them to the area. We hope to have the opportunity to serve you again on your next trip. Thank you for choosing Marriott and the Residence Inn.
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Duluth, Minnesota
Top Contributor
73 reviews 73 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 2, 2014

We checked in for a girls birthday weekend with three of us and the start of the weekend was great. The check in went smooth and there was even a nice little birthday gift in the room. The staff over all was very nice and pleasant to deal with, the property is clean and the morning breakfast was nice. The problem came when we were checking out and one of the ladies in our group went to the lobby to get a bellman's trolley. There was only one working elevator an on the way down it stopped working and became stuck between floors with several other people on it as well. The woman from our group pressed the alarm and someone came to pry open the doors and let the folks out, but she was pretty shaken up as was another lady. She still did not have the trolley so she had to walk down and take the elevator back up to our floor. We gave her some time to calm down and then went to the front desk to check out and split our bill between us. We mentioned to the front desk clerk that one of our group had been stuck in the elevator and she said "Oh ya, sorry about that", then when checking out the family next to us who said the elevator made them nervous because it had gotten stuck she told them that next time they stayed with them to just remind them of the incident and they would be upgraded. The problem with that is no one in that family had even BEEN on the elevator! Poor handling of a situation like this results in none of us wanting to stay there again, we will go to the Embassy Suites in Bloomington next time where they are more customer orientated vs bottom line driven.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanfinson, Manager at Residence Inn Minneapolis Edina, responded to this review, March 3, 2014
Please accept our sincere apology for the elevator incident that you experienced here over the weekend. I am very sorry you went through that. We are in the process of replacing our elevators to help ensure this does not happen in the future. I have spoken with the person at our front desk to address how this was handled, and will make sure to follow up with the entire staff for proper procedures if this should ever happen again. Please feel free to call the hotel and speak to Lisa, the General Manager to discuss how we can make this up to you.
Sincerely,
Lynn Anfinson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Minneapolis Edina

Address: 3400 Edinborough Way, Edina, MN 55435
Location: United States > Minnesota > Edina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Edina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Minneapolis Edina 3*
Number of rooms: 133
Official Description (provided by the hotel):
We strive to incorporate comfort and value into our on-site guest services and amenities and we make life easier for travelers by providing them with the following unique features. All two room spacious suites are complete with fully equipped kitchens including coffee makers, microwave, refrigerator, stove top, dishwasher and cookware. Guests are welcome to enjoy our complimentary full hot breakfast buffet served each morning from 6:30-9:30am. Including a variety of Eggs, potatoes, breakfast meats, pancakes, fresh fruit, toast, bagels, yogurt, juice, and coffee. As well as our complimentary General Manager’s reception offered Monday through Thursday evenings which includes a varied menu of hot & cold food served with beer, wine and soft drinks. We also offer free wireless high-speed internet throughout hotel. Our complimentary shuttle service runs from 6 a.m. to 10:30 p.m. to anywhere within 5 miles including the Mall of America (just 4 miles E of hotel) and the airport. Voicemail and separate data ports for easy Internet access in every suite and we include a free “USA Today” newspaper available at the Front Desk. Our retail store open 24 hours a day, 7 days a week. So please call today to find out how you can book your next getaway to Edina, Minnesota. ... more   less 
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Also Known As:
Residence Inn Minneapolis Edina Hotel Edina
Residence Inn Edina
Edina Residence Inn

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