I recently stayed for 2 nights to visit family in the area. I booked this property through Marriott dot com.
This Courtyard is one of the older style Courtyard hotels but has recently been updated. It's generally clean and well-kept in the common areas. It's also close to the shopping, restaurants, grocery etc., which makes this location a good choice for out-of-town travelers. Unfortunately for me, that's where the positives end.
The biggest problem I had with this property is that I did not get a good night's rest. There were a few reasons for this.
ONE - as an allergy sufferer, I really need well-cleaned rooms, and there was considerable dust in the room. In spite of the recent renovation, the lampshades were dust-ridden, the desktops & tables were clearly not fully dusted with weeks of dust build up in several areas.
TWO - The bed and bedding are uncomfortable. The mattress was not high-quality, the pillows were lumpy, and the fitted sheet was coarse & pilling. The bottom-line is that the bed & bedding is not up-to-par with my expectations for a Marriott - it was more on the order of a Red Roof or a Motel 6.
THREE - The heating and cooling system is HORRIBLE. There is no temperature setting, only a dial to to mark a number up to 10, and a choice of hi/lo heat/cool. While this may be fine in more temperate climates, it's not in more severe climates. We were adjusting the temperature throughout the day and night to compensate for the wild swings from near freezing at night to low 70s in the day. If we could have set the room temp to 72 degrees, everything would have been fine. Unfortunately, it's not possible with these old style units that were never updated during the renovation.
Given the number - large number - of other properties in the area, I think it is worth seeking out alternatives for a better night sleep. It will probably run about $10 more per night but would be SO worth it! For the reasons above, I can't recommend the property. A rating of "average" is generous.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for the great feedback. I certainly apologize for the cleanliness issues you experienced with the dust in your room. This is definitely not up to our standards and I have addressed this issue with my entire housekeeping team. I also appreciate the feedback on the beds being uncomfortable. We are hoping to get all new mattresses next year and I will use your feedback as leverage to help make that happen. In regards to the heating system, I did take a look at your room location and unfortunately you stayed in one of a handfull of rooms that have not yet gotten our new heating / AC unit. Almost 80% of the hotel has brand new heating and AC units with digital wall thermostats that have been installed in the past year and a half. Next spring we will complete the entire hotel. Thanks again for the great feedback and I hope you'll give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.