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“Great place to stay!” 4 of 5 stars
Review of Hilton Garden Inn Minneapolis Eden Prairie

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Hilton Garden Inn Minneapolis Eden Prairie
3.0 of 5 Hotel   |   6330 Point Chase, Eden Prairie, MN 55344   |  
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Ranked #2 of 13 Hotels in Eden Prairie
Sidney, Montana
1 review
“Great place to stay!”
4 of 5 stars Reviewed March 22, 2013

Staff were extremely friendly and very courteous of our requests! Easy to get to and from hotel from major highways. Will definitely stay here again when we are in the area! Great price for all the amenities included!

Room Tip: If you're traveling as a couple, I highly recommend the king bed room. They were so comfortable...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, March 24, 2013
Dear Samantha B,

Thank you so much for your business and also for the kind words you shared through Trip Advisor.

We were happy to hear that you enjoyed both the location and amenities our hotel has to offer!

Take care and we we will look forward to the next time you stay with us!

Sincerely,

Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    113
    59
    22
    10
    4
See reviews for
55
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86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Canada
1 review
5 of 5 stars Reviewed March 5, 2013

I stay at this hotel quite often for business trips. It's an excellent hotel, very clean, very welcoming, the staff are fantastic and I always feel very comfortable. I think the prices are very fair for the quality you get and I will continue to use this hotel for each trip.

Room Tip: I haven't had a bad room yet, I don't think it matters which room you choose at this hotel
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, March 6, 2013
Dear annonymousCanada,

Thank you so much for your loyalty to our hotel and also for the kind compliments you had to say about our property and staff!

Thank you for your business and we look forward to the next time you stay with us!

Sincerely,

Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden Valley, Minnesota
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 25, 2013

This was our first time staying here. It was a nice change to be a little further from the mall. The hotel was nice and had quiet surroundings (except the girls hockey team that was staying there). Very nice lobby and the restaurant had great food. Our room was spacious and clean. I would stay here again for sure. I only had two things that kind of bothered me. #1: our bed was a little hard. We found out as we were checking OUT that the beds have a firmness control. That is great, except we found out too late. Maybe have the little "bed advertisement" in the room instead of in the lobby. I wasn't the person to check-in, so I didn't see it in time. #2: This isn't THAT big of a deal, but I expected the lady (Diane) at the front to ask me how my stay was as I was checking out. Not even a thank you. I was handed my bill, and that was it. It's the little things that count!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, February 26, 2013
Dear Kayley G,

Thank you so much for the kind words you had to say about our hotel. We certainly do appreciate your business and are happy to hear that you will stay with us again the next time you visit Eden Prairie.

I would like to apologize for our team not explaining how our Garden Sleep System beds work. We do have a model of our bed dial and how it works at our desk and obviously we fell short in explaining how this works.

I am also sorry for the poor service you received upon checking out at the desk. We take our service very serious and I will use your feedback as a reminder that we are here for one reason. To provide outstanding service! I am so sorry this did not happen.

That being said, we take all surveys and we share them with our staff so that we can grow as a team. If you stay here again, I would expect a better experience. If you do not get a better experience, I definately want to hear about it.

Thank you and we hope to see you back soon!


Sincerely,

Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed February 23, 2013

The staff is very friendly and helpful. The rooms are very nice and you get a hotel room with a good value. I enjoy the more neighborhood-like surroundings than the hustle and bustle found in the inner part of the City. We have stayed here before and will stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, February 26, 2013
Dear Marsha R,

Thank you so much for the feedback you privided on your trip advisor review of our hotel!

We are so happy that you enjoyed the location and what our hotel had to offer!

We also thank you for your loyalty and that you continue to use us when you come into town.

Take care and we hope to see you again soon!

Sincerely,

Colin Klipfel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welby, Colorado, United States
1 review
4 of 5 stars Reviewed February 20, 2013

Overall a great hotel. Our timing wasn't perfect... the noise factor was a minus that weekend. The beds were great, however the weekend we were there, there was a youth hockey tournament and there was noise associated with that. I thought the breakfast and other meals were great. The pool and the spa were very good. The Wi-Fi worked pretty easily.

Room Tip: You may want to look into the adjustable beds. I saw that advertised at the front desk, but our roo...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, February 23, 2013
Dear Andrew B,

Thank you so much for your business and also for the feedback you provided regarding your stay!

I wanted to apologize for the noise you experienced and wish we would have been able to control it better.

We are pleased that you enjoyed the beds, pool and restaurant and we hope you will stay with us again very soon!

Sincerely,


Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minneapolis,
Top Contributor
88 reviews 88 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 11, 2013

For a night we stayed at the Hilton Garden Inn, Eden Prairie due to some renovations. It was the only hotel, which had an availability closer to where we live. We were charged $145 for a night in a suite. this was our first time to check-in with them and for the price, we were expecting something better. But we were surprised - the carpet, the door to the bathroom, the vanity, the bed linens and sheets, pillows even the mattress had seen better days! These were the kind of stuff you would expect in a 1-2 star/s hotel/motel. Comfort Inn has better amenities than them. Even the Hampton Inn and they charge the same price. They better upgrade the fixtures and linens in their room if they expect to be paid at that price point.

The free breakfast was just tasteless and bland, compared to their competitors. They need to better that too.

Although, I cannot complain with the check-in staff. They were friendly and polite. Also I cannot complain about the cleanliness of the bathroom. But their carpet and their pillow covers, the sheets and mattress have to go.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, February 12, 2013
Dear truthintraveling,

I wanted to thank you for the feedback you gave regarding your recent stay with us. We strive to provide the best service, cleanest rooms and the best hotel amenities in the Eden Prairie area and we are so sorry that we were unable to meet your expectations.

I will be taking a look at all of the issues you described and make any appropriate adjustments to ensure that our hotel remains ranked very high in the Trip Advisor rankings.

Our main objective is to ensure that our hotel guests return to our hotel, so if there is anything we can do for you, please contact me at colin.klipfel@hilton.com.


Sincerely,


Colin Klipfel
General Manager
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Saint Cloud, Minnesota
2 reviews
5 of 5 stars Reviewed February 10, 2013

My wife and I stayed here for a valentines get a way. It was nice and quiet. The staff was very helpfull. We did not purchase the breakfast with the stay but it looked very good. Would recomend this place .

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, February 12, 2013
Dear jeffrey t,

We are so happy that you and your wife were able to stay with us for your valentines getaway. We were also wanted to thank you for the fantastic feedback you provided regarding your stay.

Take care and we hope you will get an opportunity to stay with us again very soon!

Sincerely,

Colin Klipfel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis Eden Prairie

Address: 6330 Point Chase, Eden Prairie, MN 55344
Phone Number:
Location: United States > Minnesota > Eden Prairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Eden Prairie
#3 Family Hotel in Eden Prairie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Minneapolis Eden Prairie 3*
Number of rooms: 97
Official Description (provided by the hotel):
The Hilton Garden Inn Minneapolis/Eden Prairie is located in Southwest Minneapolis putting you within 20 minutes of the famous Mall of America and Minneapolis/St. Paul (MSP) Airport. Travelers enjoy the spacious, 100% nonsmoking guest rooms with the adjustable Garden Sleep System bed and convenient in-room amenities like a microwave, refrigerator, coffee maker and complimentary WiFi. The Great American Grill is on-site to offer breakfast and dinner options. Our fitness center, indoor pool and whirlpool offer great options for unwinding. Join us for your Twin Cities adventure today! ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Eden Prairie Hotel Eden Prairie
Hilton Garden Inn Eden Prairie
Hilton Eden Prairie
Eden Prairie Hilton

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