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“Wheres the coffee?” 3 of 5 stars
Review of Hilton Garden Inn Minneapolis Eden Prairie

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Hilton Garden Inn Minneapolis Eden Prairie
3.0 of 5 Hotel   |   6330 Point Chase, Eden Prairie, MN 55344   |  
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Low Rates from $89!
Ranked #2 of 13 Hotels in Eden Prairie
Withee, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Wheres the coffee?”
3 of 5 stars Reviewed September 2, 2012

We never stay at the large, over the top, corporate hotel chains. But... With the 2 free Renaissance Fair tickets, it seemed like a bargain. The service was really great, but the room smelled funny, like stale fart funny. We were placed right by the pool, and the kids loved it. We figured, Hilton, so there should be some sort of hot breakfast, possibly. Nay Nay. Couldn't even find hot coffee. They did have a limited selection of cookies. I think well stick to our 2 star locations.

Room Tip: Narrow, curvy driveway not really suitable for large vehicles or vehicles towing.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, September 5, 2012
Dear Valued Guest,

I wanted to thank you for your business and also for taking time to comment on your hotel stay with us.

I also wanted to apologize for the odor in your guest room. I am unsure what this smell could have been other than possibly maybe some dampness in the air from the hot temperatures we have been getting. This may have caused the hotel room to smell a bit musty if the air conditioner was not set to a low temperature.

As for the breakfast, we do offer a hotel rate called the bed and breakfast which is a very good discount if there is more than one person in your guest room. It unfortunately is not valid with other hotel offers but may be something to consider if you ever stay at a Hilton Garden Inn again.

Take care and we certainly hope you will consider our hotel for any future visits you have in the Eden Prairie area.

Sincerely,

Colin Klipfel
General Manager
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207 reviews from our community

Traveler rating
    113
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    22
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    4
See reviews for
55
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Jackson, Wisconsin
Top Contributor
124 reviews 124 reviews
33 hotel reviews
Reviews in 71 cities Reviews in 71 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed August 20, 2012

A convenient location in Eden Prarie close to restaurants, shopping mall and movie theatres. About a half hour drive to Mystic Lake Casino and about 20 minutes to the Renaissance fest.
We booked online and even had to change our reservation once without any problems.
We got an $89 per night rate for a king room that included cold breakfast of yogurt, fresh fruit , cereals rolls,,muffins juice and coffee. An option to purchase eggs or bacon to order was available for an extra fee.
We swam in the indoor pool and there was a small workout room available too. Parking free.
Clean, fresh and up to date decor in the rooms and lobby. Will definitely return.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, August 29, 2012
Dear Gwenbry,

We are so happy that you found our location clean, comfortable and convenient! We are also pleased that you enjoyed our breakfast.

Take care and we will take you up on visiting us in the future! Thank you for your business!

Sincerely,

Colin Klipfel
General Manager
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2012

We stayed here overnight on a road trip to see family in Minnesota. It was clean and comfortable for the most part, but a real turn-off was turning down the bed to see totally wrinkled sheets. It didn't smell bad or anything, but both sides of the bed were wrinkled in all the places where a person would wrinkle them if sleeping in, or sitting on, the bed. The pillows were fine; and the bathroom was clean! Weird. Maybe a cleaning person got tired and decided to sit down on both sides to rest? We slept very well atop the sheets.

Room Tip: Request a room on the west side of the building--with beautiful tree and forest views.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, July 19, 2012
Dear Valued Guest,

I wanted to thank you for your business and also for the feedback you provided regarding your recent stay with us.

I also wanted to apologize for the condition you found the sheets on your bed in. Unfortunately we do not have a machine to iron our sheets, so I am so sorry if they appeared to have been in a wrinkled state.

We are happy that you enjoyed our Garden Sleep System beds and were able to get a good nights sleep! Take care and we hope you will consider our hotel for any future trips to Eden Prairie!

Sincerely,

Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 18, 2012

The rooms were nice. The best part that I like about them is they had a mini fridge and a microwave. More hotel's should offer those. The bed was comfortable. The room was nice. They had a nice comfortable chair if you must work in you room but the table doesn't work so well with it. Making it difficult to do more than look up a few things on the internet.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, July 19, 2012
Dear Valued Guest,

Thank you so much for taking the time to express your thoughts about our hotel. We are so pleased to hear that you enjoyed the ammenities in our guest rooms!

We hope your travels will bring you back to Eden Prairie and if they do we would love to see you return to our hotel.

Sincerely,

Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2012

I travel to Eden Prairie a LOT for business, and this is the ONLY place that I will stay! Colin, the manager there, is INCREDIBLE and all the staff is so kind and accommodating. The rooms are clean, the food is DELICIOUS, and the amenities are just what I need: a fitness room, indoor pool, and FREE business center. I HIGHLY recommend this hotel!

Room Tip: The first floor is noisy on the weekends... try to stay on the 2nd or 3rd floor away from the pool a...
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin K, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, July 19, 2012
Dear Savvy Avi,

Thank you so much for the feedback you provided about our hotel. We are so pleased that you enjoy our hotel and all of its amenities everytime you visit.

Thank you for promoting our hotel and we look forward to your next stay with us!

Sincerely,

Colin Klipfel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mills River, North Carolina
Top Contributor
82 reviews 82 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 9, 2012

We stayed only one night, had a jr. suite and it was very clean and comfortable, outfitted nicely. The pool and spa were very nice, well maintained and just the right temp. Overall this is one of the nicer Hilton Garden Inns we've stayed in. I would highly recommend this hotel for the weary traveler.

The staff was friendly and very helpful. I inadvertently forgot my Ipad in the breakfast room. I called the hotel from the road, they immediately located the Ipad and are shipping it to my home.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, July 14, 2012
Dear Valued Guest,

We were so happy to hear that you enjoyed your stay with us! Our beds are the Garden Sleep System Bed and all of them are adjustable and allow you to set them at either a firm or soft setting.

As a hotel we are proud to provide some of the best service and ammenities in the Eden Prairie area. Thank you for your acknowledgement and we hope the next time you are in town you can stay for a few more days.


Sincerely,

Colin Klipfel
General Manager
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Davenport, FL
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 7, 2012

We were only in Minneapolis for one night, but if I ever return, I will most definitely stay at this hotel. We were in town on July 4th and wanted to see fireworks. James, the front desk clerk, was extremely courteous and helpful. He found a close location and printed out the directions for us to get there. The rooms were wonderful and the beds very comfortable. The location is easily accessible to several of the major roadways, but the property is quiet. The pool area is nice and well taken care of. This was a great choice for our first trip to Minnesota!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Minneapolis Eden Prairie, responded to this review, July 14, 2012
Dear Valued Guest,

We wanted to thank you for your business and also for the kind words you shared regarding your recent experience at our hotel.

We are so happy that you were pleased with both the customer service in th hotel and also the ammenities that we are able to provide. I will make sure that Jamie is commended for a job well done!

Take care and we hope you will be returning to our hotel very soon!

Sincerely,


Colin Klipfel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis Eden Prairie

Address: 6330 Point Chase, Eden Prairie, MN 55344
Phone Number:
Location: United States > Minnesota > Eden Prairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Eden Prairie
#3 Family Hotel in Eden Prairie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Minneapolis Eden Prairie 3*
Number of rooms: 97
Official Description (provided by the hotel):
The Hilton Garden Inn Minneapolis/Eden Prairie is located in Southwest Minneapolis putting you within 20 minutes of the famous Mall of America and Minneapolis/St. Paul (MSP) Airport. Travelers enjoy the spacious, 100% nonsmoking guest rooms with the adjustable Garden Sleep System bed and convenient in-room amenities like a microwave, refrigerator, coffee maker and complimentary WiFi. The Great American Grill is on-site to offer breakfast and dinner options. Our fitness center, indoor pool and whirlpool offer great options for unwinding. Join us for your Twin Cities adventure today! ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Eden Prairie Hotel Eden Prairie
Hilton Garden Inn Eden Prairie
Hilton Eden Prairie
Eden Prairie Hilton

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