The room rate was too good to be true. Well now I know why it was so affordable! Although there were several issues with the quality of the room and the service I received, I am only focusing on the bed bugs issue so that others will not have to live through what I did.
I stayed on the 3rd floor of this hotel for several weeks and experienced rashes on my arm and back after the first 2 weeks. Upon medical examination, it was confirmed to be Bed Bug bites. The hotel manager was extremely rude and even went as far as stating "we can't be sure that you didn't bring them". There was no offer to make things right as far as the cost of my clothes and luggage being replaced, or refunding the cost of the room. I moved to another hotel as soon as it was confirmed to be bed bug bites.
The rash is going away, but I will never stay at this Extended Stay again, or recommend that anyone stay at this location. Because this was a business trip, my company will not EVER do business with this location.
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- Also Known As:
- Extended Stay America Eagan
- Extended Stay Eagan
- Eagan Extended Stay