Rooms were very clean, nice size, friendly front desk staff my anger started days later. My bank account was overdrafted and I discovered the charges were from the hotel. When I called to question the charges the assistant manager told me I was charged because I smoked in my room. I told him that was not true, don't smoke and after check in we went to the party and actually did not arrive back to the hotel until around 3am,went right to bed, woke up and left. I demanded my money back and he told me again very rudely that it was the hotels policy. I told him again I did not break any policy and wanted proof. This is what get's me he said they had pic's of me in the room smoking, #1 i knew I would not be in any pic in the room smoking but what about the privacy issue? The gen manager did refund my "smoking fee"but no overdraft fees. He promised a call back w/an explaination, never recieved a call. Recieved an email comment card told the whole situation, still no explaination of the situation. I used to always stay w/this chain and 1 of the reasons is the no smoking policy, kinda ironic huh?
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- Also Known As:
- Residence Inn Minneapolis - St. Paul Airport / Eagan Hotel Eagan
- Residence Inn Eagan
- Eagan Residence Inn