Check-in: Aug. 16 Thursday
This location received a "0" score because of its unsympathetic, lazy, and "whatever" attitude. I booked this hotel because I was getting married at a nearby venue. When I booked online, the check in time was 3pm. I got this hotel for my bridesmaids and I to get ready in for the rehearsal dinner and to have a place to get ready in the morning before the wedding.
However, when I got there at 4:30 p.m. the front desk informed me that the room wasn't ready for check-in (here I am with my wedding dress, piles of wedding items, and I want to get ready for the my rehearsal dinner at 6pm). The front desk clerk said, "It's not ready because you booked, like, a really big room so it's not done yet."
When I asked where I could put my wedding dress because I didn't want to leave it in the car she said "youI could put it in the luggage room if you wanted." Sorry Best Western, I am not going to leave my wedding dress in your luggage room. When I asked what time it would be done she said, "Maybe in a half hour or more." Needless to say, I had to be at my own rehearsal at 6pm and not being able to check in at my scheduled check in time seems completely bogus to me.
I felt like Best Western staff didn't seem to care and was very "whatever" about the whole situation. I don't plan on staying at any Best Westerns in the future. With many of my friends getting married in the upcoming months, you an be sure I will not recommend Best Western for any high priority accommodations they need for their events!
I was e-mailed later saying they were sorry about the situation, and offered me a $50.00 quote for one of their suites.
...Like I mentioned earlier, I chose this location completely based on the location because it was close to my wedding venue, and offering me the chance to pay $50.00 to stay at their hotel again hardly seems like any sort of "deal." Not impressed.
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- Also Known As:
- Best Western Plus Dakota Ridge Hotel Eagan
- Best Western Hotel Eagan
- Best Western Eagan
- Eagan Best Western