We stayed at this location for two nights. We had booked our rooms through a special promotion that I received via email as a Gold Points member. When we made the reservation, we asked about the chance of an upgrade, and were told to be sure to ask as the hotel had ample rooms available that weekend. Upon check-in, we were greeted by a very nice young lady, who was in training, and the experienced desk clerk. The trainee, a very friendly and welcoming person, began our check-in process, but when I asked about the chances of getting an upgrade, she asked if we would mind waiting a moment because she had never done one. When she turned us over to the experienced clerk, she told him we had asked about an upgrade and he said, "That shouldn't be a problem, let's get you checked in." After giving our name, the first question we were asked by the experienced desk clerk was, "So you're with Access Development?" to which I responded no. Next question, asked rudely, "Well then why does it say that on your reservation?" Realizing what Access Development was, I explained to the experienced clerk that I had made the reservations through a special promotion that I received via email as a Gold Points member. Next question, asked even more rudely, "How did you do that, we aren't Access Development?" I again pointed out that I made the reservation through a special promotion that I received via email as a GoldPoints member and added that I had done so through the 800 number and maybe he should call them and check on it. I think at this time the experienced clerk realized what was going on and checked us in. I don't know what his problem was, why he grew increasingly rude with us. Everyone in our party was very friendly and kind toward both desk clerks, so his rudeness toward us was certainly not deserved. I asked again about an upgrade. Experienced clerk told me that at this extremely low rate...(35% off) there was no way he could possibly give us an upgrade. I then commented that the agent who made our reservation had told us to ask about an upgrade at check-in and never said anything about the rate excluding upgrades. Experienced clerk then said, "Well there's no way I can give you an upgrade when that's the rate you're paying." I asked if we could at least be close or in an adjoining room to the other party we were traveling with. We were told they had no adjoining rooms available, but we could be on the same floor. We finished the check-in process. I thanked the clerk for his time, wished the trainee well in her new job and headed to our room. Upon entering our room, we were surprised at how dark, stuffy, and uninviting it was. As I checked out the room before we took anything off the cart...as I always do....I noticed a dirty towel hanging on the tub faucet. Wanting to give the hotel the benefit of the doubt, I called down to the front desk and asked if there should be a towel hanging on the tub faucet. Experienced clerk told me yes. I clarified my question and asked more specifically, " There is what looks like a dirty towel hanging on the tub faucet. I have never seen one there in any other hotel we have ever stayed at. Is it supposed to be there or did housekeeping miss it?" Angrily, experienced clerk told me no, it shouldn't be there. I requested a different room because I didn't feel comfortable in that room, and was told to come back to the front desk. When I arrived at the front desk I apologized for the inconvenience and joked with the clerks about it. When I got back upstairs, experienced clerk had put us in a ridiculously small room, at least 2/3 the size of the one we had been in. You could barely walk around the beds and we didn't even have room to pull the luggage cart near the bed. On top of that, the white comforters were covered in yellow stains and absolutely disgusting. I can't believe anyone would find that acceptable. At this point I was ready to blow. Another member of our party went back to the front desk to request a room change to which experienced clerk replied, " This is the going to be the last time I'm moving you! So are they up there dirtying up the room or will I be able to resell it!?" Our third room was the same size as our original room, but still dark, stuffy, and uninviting. The comforters were cleaner, but still stained. I called down to the front desk and thanked the experienced clerk for the room and again apologized for the inconvenience. I also told him that we left the other two rooms exactly as we had found them. All we did was wait in the entry area, but I would be happy to go with him if he wanted to check them out to see if he could resell them. He laughed and said there was no need. I should point out not once, did he ever apologize to me for the nastiness at check-in, the dirty towel, the downgraded room, or the hassle of moving three times! He never, ever apologized for anything! I would also like to point out that the other party we were traveling with was put in one room of a set of adjoining rooms, and no one ever stayed in the other adjoining room throughout our stay. The stained comforters and rude clerk were not the only drawbacks of this hotel. The air blew out warm and the fan setting did not work. To bring fresh air into the room, we had to open the window. Finally the next morning, a small amount of cool air was coming out of the air conditioner, so we left it on to maintain the temperature of the room. When we returned that night, housekeeping had turned the heat on high and had turned the thermostat all the way to the hottest setting possible! WHY!!!!! I also want to warn about the mold and dirt on the drapes, the peeling wallpaper, and the dirty walls. I do want to add though that the beds were comfortable and the breakfast attendant was amazing! She was hardworking, extremely friendly and she did an excellent job keeping the breakfast items stocked and the breakfast area clean. We also found the morning desk clerk, Travis, to be very helpful and friendly. My recommendation is to avoid this hotel. The negatives far outweigh any positives. We enjoy staying in Eagan whenever we travel to the Twin Cities and have stayed at many hotels there. If you're planning to stay in Eagan, there are far nicer hotels to choose from.
- Official Description (provided by the hotel):
- New Renovated Guestrooms! Located minutes away from the Mall of America and Minneapolis-St. Paul International Airport (MSP), the Country Inn & Suites hotel in Eagan, MN provides exceptional accommodations for business and leisure travelers. The Country. It's not just a place - it's a feeling that comes from being treated like family. As our guest, you don't just stay in our hotels, you live in them for a little while. Our comfortable atmosphere makes it easy to stay productive when taking your office on the road. And when you stay with us on vacation, we make sure your family feels like part of ours. We invite you to experience our hotel. Because, when you do, you'll be sure to say "I love this Country." ... more less
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- Also Known As:
- Country Inn & Suites Eagan Hotel Eagan
- Country Inn And Suites Eagan
- Country Inn Eagan
- Eagan Country Inn