Stayed here about 10 years ago and nothing has changed. It was absolute crud then and it is even worse now. So very disappointed. Costs more than other lodging near by. The staff at check-in was less than helpful. There was staff vacuuming behind the front desk; really, that needed to be done at 4 pm when check-in is the busiest? I have a hearing deficit and need people to look at me while speaking. She stared confusingly at her computer while mumbling, I had no idea she was talking to me and asking my name. Once we established who I was and why I was there, she was quick to swipe my credit card card and slide my room key. No directions for parking, no directions to room and no inquiry if I needed anything else. I parked in the ramp lot; what a nightmare, cars are haphazardly parked so there is barely room to drive in between. The lot itself is icy and treacherous to walk on. Then I had to find my own way back to the lobby to meet my roommate; directions would have been great. The room itself is disgusting; dated, smells musty, small, cramped and the key wouldn't work. I had to leave my roommate with our belongings, go back down the elevator and wait for others to check-in (which was no problem for me, first come/first served), only to be told it doesn't make sense the keys don't work. She asked me if I had placed it near my credit card or cell phone; no, I had not. So she re-keyed them and slid them across the desk and turned her back. While all of this happened, two other guests with a small child were patiently waiting for the shuttle. It was parked out front, driver grumbled about having to go outside. Go elsewhere, not worth it here.
- Official Description (provided by the hotel):
- Duluth's landmark hotel located in the heart of Downtown Duluth. Enjoy our indoor pool, whirlpool, sauna and newly renovated fitness center. Enjoy relaxing by the fireplace in the newly renovated lobby. Also enjoy the only 360 degree rotating restaurant JJ Astor located on the top floor of the hotel. ... more less
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- Also Known As:
- Radisson Hotel Duluth Harborview
- Duluth Radisson