The Manager for the day, "Sean" took great care of us and fulfilled all our requests. He was very accommodating and very helpful. Staff were also very courteous and helpful. But thats what is not needed alone to run this hotel successfully. I hope to return and stay at this hotel after all its renovations (as discussed in other reviews) are complete.
Parking feels disconnected to the hotel. Access roads at parking lots were so icy and slippery. For such a hotel, all these matters for customer satisfaction.
The revolving Restaurant at the top, what a surprise!! Was stunned by the view, quality of food and Professionalism. The hotel itself can get some points from this restaurant. This hotel has all the potential to become the top hotel in Duluth. They should keep up the standards for sure!!
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