I've given your hotel an Average grade. For me, your hotel loses points for it's room issues but saves itself with customer service and location. With the exception of the lobby, the hotel is, in fact, quite dated. I was happy to hear that the property is expecting to begin full renovation in 2014. This is great news to us, because the hotel is perfectly located for access to the convention center and the main drag of downtown Duluth. Having stayed in countless hotels in my life, I know that not all properties can be brand new. One thing that is easy to control, and boost a guests experience, is level of customer service. When we brought issues to the attention of staff, we were met with quick and appropriate responses. Then, after check-out, we were quickly contacted by Director of Rooms to make sure that our issues were fixed to our satisfaction. They were. You can't always be the newest hotel in town, but good customer service will always shine through. We'll be happy to see what this hotel looks like after renovation in 2014.
- Official Description (provided by the hotel):
- Duluth's landmark hotel located in the heart of Downtown Duluth. Enjoy our indoor pool, whirlpool, sauna and newly renovated fitness center. Enjoy relaxing by the fireplace in the newly renovated lobby. Also enjoy the only 360 degree rotating restaurant JJ Astor located on the top floor of the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Hotel Duluth Harborview
- Duluth Radisson