My only regret is that I didn't check Tripadvisor before I booked this hotel. I booked a junior sweet for 119.99. Check in was fine, however upon arrival in the room I was immediately concerned. The window was cracked open, and the cracks with filled with bathroom tissues. The ceiling was stained in numerous places as well. I returned to the front desk to request a different room. The gentleman expressed no apology or general concern regarding my disappointment for the room. He stated numerous times, "We don't have any other suites left." before giving us a regular King room. I was about to leave the desk with the key when it occurred to me that I had paid for a suite and I was getting a regular room. I asked what the rate difference would be and he stated 89.99. The room we stayed in was not an improvement over the first. The wallpaper was coming off the walls, there were cigarette burns in both upholstered chairs and burns in numerous places on the carpet. Fortunately the room did not smell of cigarettes, however I believe third hand smoke is always present once a room is smoked in. We decided to checkout the hot tub Saturday night after a long day of hiking. This too was a mistake. The hot tub was large enough for 3-4 people at most and the water level was about 12" inches too low. I filled out an survey that was emailed to me by Radisson. (see below) The response I received from Nikolai Gybin the Assistant Front Office Manager apologized for the experience we had and stated the hotel would be renovated soon. Renovations will not make up for staff that is unapologetic for guests experience. Other responses on this site back in October refer cheerfully to the upcoming renovations. They are too little too late for me, I will not be visiting this or any other Carlson Companies property in the future. I used to think Radisson was an upscale brand and a local Minnesota company I ought to support, however I will not do so in the future. A hotel in this condition does irreparable damage to a brand and is simply inexcusable.
- Also Known As:
- Radisson Hotel Duluth Harborview
- Radisson Duluth
- Duluth Radisson
- Official Description (provided by the hotel):
- Duluth's landmark hotel located in the heart of Downtown Duluth. Featuring Sleep Number beds from Select Comfort, indoor pool, whirlpool, sauna and newly renovated fitness center. Enjoy relaxing by the fireplace in the newly renovated lobby. Also enjoy the only 360 degree rotating restaurant JJ Astor located on the top floor of the hotel. ... more less
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