For months my fiancee and I have planned a get away. We both are employed in the duluth area. He is blind, and called several times to hotel to find out information, we heard that we could get a room with a hot tub for $89 plus tax.
When we got there we were told without a major credit card, we could not give a local check. So back home we went to get his card. But we managed to get the cash instead. So again on return the manager ( only made our unpleasnt situation more unpleasant by her attitude) informed us we needed the license plate # to sign, so out side I go to get the # of my plate, which I couldn't write out the pen went through the paper. Finally we get our room. And our first plan was to relax and forget it all in the hot tub. I filled it up got unpacked. And let Bob know where everything was in the room, remember I mentioned he is blind. And got into the hot tub, only second later it turned off and would not come back on. We called the desk and the gentleman came to the room. He could not start it either, and suggested another room. (He was very nice, but still it's not to relaxing to have to move again) So once again we packed up, which was another inconveince to us and go to our second room next door. #104 which did work. Only opposite of the last room, I showed Bob again where things where. But the frustration of all of this was to much. I suggest that in the future you give out information, such as cash or a major credit card. And my fiancee did call at least 4 times. WHY? didn't they say something then? Also that you need the license plate # Our intentions were to spend two evening. We left after one. As for returning we have to think about it. After all it was your mistake not to give out important information, needed to register in your Comfort Inn Duluth, 3900 West Superior St. and your problem not checking the hot tub before people take the room.
Robert Gurerrero/Terri Walsh
215 Osakis St
Duluth, Mn 55803
- Official Description (provided by the hotel):
- The Comfort Inn West is located off I-35 at 40th Avenue West Exit, minutes from downtown Duluth, Canal Park and Spirit Mountain. Business travelers will appreciate free wireless high-speed Internet access in all rooms. Guests will enjoy, indoor pool, hot tub/sauna and deluxe continental breakfast featuring scrambled eggs and bacon! ... more less
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- Also Known As:
- Comfort Inn West Hotel Duluth
- Comfort Inn Duluth
- Duluth Comfort Inn