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“Review of hotel” 3 of 5 stars
Review of The Downtown Duluth Motel

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The Downtown Duluth Motel
2.0 of 5 Hotel   |   131 West Second Street, Duluth, MN 55802 (Formerly Best Western)   |  
Hotel amenities
Ranked #21 of 32 Hotels in Duluth
Cass Lake, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Review of hotel”
3 of 5 stars Reviewed July 28, 2014

Service is good, however the breakfast area is small with limited seating. The location of the hotel is convenient to downtown Duluth. Coffee and fruit is available 24 hours, however there are no snack vending machines, only beverage.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 30, 2014
Dear Priscilla F,

Thanks for posting comments about your recent stay with us. I'm sorry you were unhappy with our breakfast area and lack of snack vending machines, and offer my apologies for any discomfort or inconvenience you experienced. I'm glad you were happy with our service and appreciate that you mentioned it in your review. I hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    36
    53
    47
    24
    22
See reviews for
35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Lansing, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 27, 2014

At first glance I was nervous about this hotel, I'd read the reviews that it was in a bad neighborhood but once we pulled into the extremely awkward parking lot and got into our room my worries diminished. The neighborhood was on the slightly rough side, but by no means seemed "bad". Laundry services were very much appreciated and the room was modern and clean. The queen beds seemed more like fulls but they were very comfy and the room was a tad small, but it worked out for us pretty well. I liked the large windows, it made the space seem bigger. Our only complaints: no refrigerator and no microwave...our 7 year old's complaint: no pool.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 30, 2014
Dear Nicole W,

Thanks for not letting your first impression make you change your mind about staying with us. Guest comfort and safety are top priorities for us and we take these responsibilities very seriously. I'm glad you were satisfied with the accommodations and apologize for the lack of pool. We do have fridges and microwaves available on request and hope you will let us know you'd like them the next time you are here. We look forward to welcoming you back and serving you again.

Sincerely,

Ken Jacobs
Guest Relations
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Deephaven, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

This hotel is very economical, yet offers a great stay. The rooms are clean and comfortable. Front desk staff has always been friendly and helpful. Location is close enough to the local attractions so that you can walk and enjoy the city sights of Duluth. The complimentary breakfast is simple but enough of a choose to help one start the day with some nutrition. It was great to see a new coat of paint being applied to the exterior of the building and some of the rooms getting some remodeling done. The bed was clean and comfortable. the bathroom was upgraded (new vanity) and was very clean. Plenty of hot water for showers. TV worked great as did the a/c unit. Ice machine down the hall always had plenty of ice made for our use. Another great stay!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 22, 2014
Dear Robert J,

Thanks for coming back to stay with us and posting another great review. I'm glad you know you can count on us to deliver great service and accommodations, and we really appreciate your compliments. We value your business and your feedback and look forward to serving you here again.

Sincerely,

Ken Jacobs
Guest Relations
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Breezy Point, Minnesota
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 20, 2014

With Canal Park lodging insistent on a two night minimum stay, we chose this motel for the walk able distance to the DECC and Symphony Hall for the production of Les Miserables on a Saturday night. If it rained, we were only one block from the skywalk, but the evening was so beautiful, we walked outside instead of the enclosed air of the skywalk.
We wanted a king size bed with no pets allowed. We were relegated to the first floor.
This motel is at the least, antiquated. In a rough part of town, near the YM/WCA, but only a block from the Holiday in to catch the skywalk.
The room was of the 'old fashioned' small size, with a small bathroom and a window air conditioner. At least it kept the room cool, and it eliminated the outside noise.
The bathroom had been freshly painted, I could still smell the paint, but the wall in the bedroom area needed some work with major defaults in the wall with paper attempting to cover it. The rug had some huge stains that I didn't really want to walk barefoot on, but over all, it was clean.
We didn't partake in the breakfast, it was the typical starch and eggs stuff... but it appeared to be adequate for those that like that stuff.
The bed was comfortable and the room was quiet for the most part.
We received the ARRP discount making it a little more affordable, and since we could never get a room closer to the DECC for that price, it served our needs.

Room Tip: My cell phone did not accept the wifi that was offered, but perhaps a computer would.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 22, 2014
Dear nannerjammer,

Thanks for staying with us and posting your nice review. We know you have a lot of hotels to choose from and we're happy that you were pleased with the service and accommodations we provide, and that you found us to be a good value. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 14, 2014

This is not in a great part of town. It was not clean and room smelled bad. Questionable staff at the front desk at night. The night clerk had some really "special" friends hanging out with her. We were put in a room next door to the laundry, which was very loud. Internet never worked inspite of supposedly being reset. Front desk staff did not have up to date info about skybridge walkways to get downtown. It was closed on Sunday.
There are other hotels to choose from in Duluth, so stay away from here.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 16, 2014
Dear J0yce98,

I am very sorry you were unhappy with the service and accommodations we provided and offer my apologies for any discomfort or inconvenience you experienced here. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. If you would like to discuss this further, please contact me at kenjacobs@zmchotels.com at your convenience. I hope we can earn your trust.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato, Minnesota
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

We had a very unpleasant stay at Best Western Downtown Motel and would never ever recommend this facility to anyone!! We had major issues with our key cards and the general door knob and lock on the motel room. We had items STOLEN from our room!!!! The Manager that we informed was more concerned about her housekeeper's repuatation than what happened to us. I felt as though the manager did not believe us!!! I am just so disgusted with our stay!!!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 9, 2014
Dear Jennifer R,

As we stated in our response to your review on Yelp, we are sorry for the difficulties you experienced here and have been in touch with you personally to make amends. We want all our guests to be happy they decided to stay with us and take it very seriously when we fail to deliver and excellent experience. We look forward to resolving this to your satisfaction and hope we can serve you again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moorhead, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2014

The exterior of the hotel is not attractive at all and parking is cumbersome. However, the room was a pleasant surprise. Very clean, comfortable beds and good bathroom and shower. New tv. Spotty Wi-Fi but I did make them aware of it and they said they were working on it. Breakfast was very basic but ok. Cannot see Lake Superior but it's only a few blocks away.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 9, 2014
Dear Steven C,

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We appreciate your business and your feedback and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Downtown Duluth Motel

Address: 131 West Second Street, Duluth, MN 55802 (Formerly Best Western)
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #21 of 32 Hotels in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Downtown Duluth Motel 2*
Number of rooms: 45
Official Description (provided by the hotel):
A convenient location is what draws many travelers to our Duluth hotel, but it's the hospitality and top quality that brings return guests to us. Duluth hotels are already known for great hospitality, but we go the extra mile to make you feel right at home. Our North Shore hotel has everything you need for a spectacular getaway, like luxury bedding, spacious rooms that are comfortable and cool, and a free daily breakfast. Canal Park and the Lakewalk along the shores of Lake Superior are minutes from our hotel located in downtown Duluth, making it easy for guests to enjoy the beauty of the region. At our Lake Superior hotel, the best of the city is right around the corner. Enjoy downtown shopping or head to Miller Hill Mall for a wide selection of favorite shops. The Blues Festival is a local favorite, but the Grandma's Marathon has runners of all ages coming to town. The Reggae Festival and NorthShore Inline Marathon(R) are also popular events near our Duluth hotel. Whether you're here for Bike MS(R)150 or to visit Bentleyville, a great location can make all the difference. We're also close to hospitals like Essentia Health, St. Luke's, St. Mary's and Miller Dwan, which is convenient for medical patients and healthcare workers in town for business. We cater to a wide range of business travelers at our Duluth hotel. Events at Duluth Entertainment Convention Center (DECC) and AMSOIL Arena draw in tradeshow attendees and presenters from around the country. Local schools, colleges and universities also bring those looking for an extended stay to the property. St. Scholastica, the University of Minnesota Duluth, Lake Superior College, Duluth Business University and the University of Wisconsin Superior are all close to us. ... more   less 
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Also Known As:
Best Western Downtown Hotel Duluth
Duluth Best Western
Best Western Duluth

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