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“Better than expected” 4 of 5 stars
Review of The Downtown Duluth Motel

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The Downtown Duluth Motel
2.0 of 5 Hotel   |   131 West Second Street, Duluth, MN 55802 (Formerly Best Western)   |  
Hotel amenities
Ranked #24 of 32 Hotels in Duluth
Moorhead, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Better than expected”
4 of 5 stars Reviewed July 7, 2014

The exterior of the hotel is not attractive at all and parking is cumbersome. However, the room was a pleasant surprise. Very clean, comfortable beds and good bathroom and shower. New tv. Spotty Wi-Fi but I did make them aware of it and they said they were working on it. Breakfast was very basic but ok. Cannot see Lake Superior but it's only a few blocks away.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 9, 2014
Dear Steven C,

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We appreciate your business and your feedback and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Cold Spring, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

Best Western is a great choice for a hotel if you don't need all of the extra bells and whistles. Clean, Comfortable, all the basics are covered plus breakfast, free wi fi, Ironing board/iron and blow dryer, and mini fridge.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, July 2, 2014
Dear Jennifer E,

Thanks so much for returning to us and for sharing your comments. It’s guests like you that make our jobs of providing excellent service and accommodations very rewarding. We really appreciate your recommendation and look forward to welcoming you back and serving you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 28, 2014

This place is a great and cheap place to stay! When we checked into the room we got a courtesy call to ensure our room was perfect. We needed a cot, no issues there it was brought up promptly. Free breakfast in the morning, nothing fancy but its great! People don't know about the additional parking up in the back either, which is great if you have a room on the 2nd floor. The only downside was there was no pool

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, June 30, 2014
Dear TBaytrippin,

Thank you for staying with us and posting your excellent comments. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I hope we can serve you here again.


Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtenay, United States
1 review
3 of 5 stars Reviewed June 27, 2014

I was in Duluth for Grandma's Marathon, along with thousands of other people from across the country. I think it's sad that hotel/motels (not just Best Western) find it necessary to inflate there prices by 100% because they know rooms will be in short supply. This is price gouging at its worst.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, June 30, 2014
Dear Kerry W,

Price gouging is a pejorative term used when sellers inflate prices due to natural disaster or other crisis when the goods or services are in short supply. It implies extortion or coercion. Increasing rates at hotels that are close and convenient to special events is a fair business practice. Guests are able to decide how much to pay for a room, and choose accordingly. If being close and convenient to the event is important, the charge will be acceptable. Hotels do no force guests to pay any particular price, they price their rooms based on the advantages and amenities available. Guests know the price when they make their reservation. Less expensive options are always available further from the venue or event and/or with fewer amenities or services. I'm sorry you were unhappy with us during your recent stay and hope you are able to find lodging that more suits your needs the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 27, 2014

Picked this hotel because it was close to the finish line of the Grandma's Marathon and more cost-effective than the others. Just a place to sleep and shower, wasn't looking to hang out there. The prices of course were increased for this weekend, so I wouldn't say it was the best bang for the buck.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, June 30, 2014
Dear Lisa S,

Thanks for staying with us and posting your candid comments. I'm glad to hear you were satisfied with the accommodations we provide and that we met your lodging needs and expectations. I hope you enjoyed yourself during the many events around Grandma's Marathon, and that you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
2 of 5 stars Reviewed June 23, 2014

I stayed there not to long ago. When I was there though the manager seemed very rude a disrespectful to the front desk people. She was making then run around not taking care of us. The rooms were gross and smelt weird. The only nice thing was the front desk people they were nice!

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, June 26, 2014
Dear nahoua65,

I am very sorry you received poor service while you were here and hope you will accept my apologies. . We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else and we take it very seriously when we fail to deliver. We'd like to learn more details and hope you will contact me via kenjacobs@zmchotels.com at your convenience. I hope you will give us the opportunity to discuss this with you further, and regain your trust.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

My husband and I booked this motel for our honeymoon. It was a very clean room and nice quiet location. It was also wonderful to be centrally located to everything downtown. Anything we wanted to do was within walking distance. Totally worth it in my opinion.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review, June 20, 2014
Dear MandaRaeGwen213,

Congratulations on your recent marriage, and thanks for choosing our hotel as your base during your celebration. We are proud to deliver a higher quality guest experience than our competitors and we are glad you were happy with us during your stay. I hope we can welcome you back and serve you here again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Downtown Duluth Motel

Address: 131 West Second Street, Duluth, MN 55802 (Formerly Best Western)
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #24 of 32 Hotels in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Downtown Duluth Motel 2*
Number of rooms: 45
Official Description (provided by the hotel):
A convenient location is what draws many travelers to our Duluth hotel, but it's the hospitality and top quality that brings return guests to us. Duluth hotels are already known for great hospitality, but we go the extra mile to make you feel right at home. Our North Shore hotel has everything you need for a spectacular getaway, like luxury bedding, spacious rooms that are comfortable and cool, and a free daily breakfast. Canal Park and the Lakewalk along the shores of Lake Superior are minutes from our hotel located in downtown Duluth, making it easy for guests to enjoy the beauty of the region. At our Lake Superior hotel, the best of the city is right around the corner. Enjoy downtown shopping or head to Miller Hill Mall for a wide selection of favorite shops. The Blues Festival is a local favorite, but the Grandma's Marathon has runners of all ages coming to town. The Reggae Festival and NorthShore Inline Marathon(R) are also popular events near our Duluth hotel. Whether you're here for Bike MS(R)150 or to visit Bentleyville, a great location can make all the difference. We're also close to hospitals like Essentia Health, St. Luke's, St. Mary's and Miller Dwan, which is convenient for medical patients and healthcare workers in town for business. We cater to a wide range of business travelers at our Duluth hotel. Events at Duluth Entertainment Convention Center (DECC) and AMSOIL Arena draw in tradeshow attendees and presenters from around the country. Local schools, colleges and universities also bring those looking for an extended stay to the property. St. Scholastica, the University of Minnesota Duluth, Lake Superior College, Duluth Business University and the University of Wisconsin Superior are all close to us. ... more   less 
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Also Known As:
Best Western Downtown Hotel Duluth
Duluth Best Western
Best Western Duluth

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