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“Very enjoyable stay and well worth the value” 5 of 5 stars
Review of Edgewater Hotel & Waterpark

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Edgewater Hotel & Waterpark
3.5 of 5 Resort   |   2400 London Road, Duluth, MN 55812   |  
Hotel amenities
Ranked #16 of 32 Hotels in Duluth
Ottawa, Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very enjoyable stay and well worth the value”
5 of 5 stars Reviewed 2 days ago NEW

Although maybe not a top notch hotel or waterpark, it is still excellent in my book and well worth the value. Our room was a little warm and was difficult to get cooler, but we had a room with a view of the waterpark and no outside walls, so a little warm can be expected. The waterpark was a perfect size for our 8 and 3 year olds, and the tube slide was always excellent. Also the breakfast buffet was enjoyed by the entire family. We'll always stay at the Edgewater Hotel and their friendly staff whenever travelling through Duluth.

Room Tip: We had a Tiki room on the 4th floor with a bunk bed and a view of the waterpark, it was very conveni...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, yesterday
Dear jnorman6,

Thanks for choosing our hotel & waterpark and sharing your great review. I'm glad you and your children were able to relax and enjoy your time with us. We are proud to provide excellent service, facilities and accommodations at a reasonable price and pleased to know you found us to be a good value. We look forward to serving you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The rooms could use some updating, but were clean.
Check in for us was smooth this stay, but we have had wait times of over 20min to check in and the lobby was freezing cold that time.
Very disappointed in the new Tiki Tom's Big Breakfast that you now pay for. Food was cold and less choices than when it was free. Could be quite the hike if you are on the far end of the main building to get there and is not handicap accessable from inside.
Kids always ask to go back since they love the water park and don't notice the othere flaws. They are 7 and 4.
We stayed during the week so rates were reasonable. They practically double over the weekend and holidays.

Room Tip: Wifi is "free", but there is a $8 resort fee you are forced to pay. . . Rooms on the lak...
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  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, yesterday
Dear Sarah S,

Thanks for coming back and posting comments about your recent stay with us. We endeavor to give all our guests excellent service and accommodations and value feedback from all our guests. We appreciate your input which we use when we evaluate our delivery of the guest experience. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This place could be decent but failed on many levels. Check in was horrible. It took over 50 minutes to get through the line and then told the room wasn't ready. It was after 3pm plus I had been there for 3 hours already. Lots of other people were getting rooms. Their excuse is the computer randomly assigns rooms. Well how about not doing it that way? Nothing was offered to make up for the lost time and the fact that they didn't have the room ready when they were supposed to. The line was 3 times longer by that time (literally out the door) with at least a 90 minutes wait for the people at the end. This is on a Sunday mind you, not a Friday night or anything like that.

The pool was cold the first day and better the second day. There isn't much for small children. Most of the pools are over 3 feet deep. If you are used to Wisconsin Dells quality, then you will be let down.

Food service was very slow on a Monday night. Took 50 minutes to get a cheeseburger! Then was bland and burnt.

The parking is very limited and most people have to park on the street. The parking lot was very slippery with snow/rain precipitation during the stay. They never once tried to salt or sand the parking lot. I saw several people and lots of kids fall down while waiting in line to check in.

The only good thing is they have lots of electrical outlets in the room with several on every lamp base.

I know people complained of some rooms being so hot from radiators that couldn't be turned off that they had to turn the air conditioner on just to get it to 75 degrees.

The beds are on the firm side and need to be replaced or flipped as there were definite depressions in them.

They say free WiFi but you are paying a resort fee of $8 which is for the WiFi, etc so enjoy paying that fee that you can't decline.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, yesterday
Dear Happycow1,

I am truly sorry for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. We do want to learn more details about your visit and hope you will contact me via kenjacobs@zmchotels.com at your convenience so we can discuss this further and make amends. I hope we can regain your confidence.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn Park, Minnesota
1 review
5 of 5 stars Reviewed 4 days ago NEW

Checking in was very easy and everyone was very nice and helpful. We had tickets to ride the train to Bentleyville Lights! My kids loved the train and the waterpark. They did not want to leave at all.

Room Tip: They upgraded our room to inside the hotel. I would suggest that if you don't want to walk outsi...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, 3 days ago
Dear m0mmy2f0ur,

Thanks for choosing us for your family vacation and for posting your nice review. I'm glad you like what and how we do things here and that you enjoyed your time with us. We appreciate your kind words and hope you will choose to stay with us again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zumbrota, Minnesota
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Check in was very simple and fast. Room was excellent, got the family room, 2 dbl beds, 1 king and 2 baths, clean and nice view of lake. Waterpark was a blast. The restaurant inside it was good. The arcade went over big.

Room Tip: We got the Bentleyville pkg. The little guy loved the train ride.
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, 5 days ago
Dear tim m,

Thank you very much for posting your terrific comments about your recent stay with us. We know how important it is to be able to spend quality time with family so you can bond and create new memories to be cherished for many years to come. I'm glad you were happy with the service and accommodations we provide and hope we can welcome you back and serve you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurley, Wisconsin
Top Contributor
277 reviews 277 reviews
98 hotel reviews
Reviews in 90 cities Reviews in 90 cities
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It is very hard for me to give a place a perfect 10 but everything was perfect. The room was awesome. The water park was awesome. Check in was awesome. The kids had a wonderful time. We will be back again and again!!!!!!!!!!!

Room Tip: Ask for a room that is either close to the pool or close to the elevator. It is just easier with ki...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, 5 days ago
Dear DonandLisaFromUSA,

Thank you very much for coming back to stay with us, and for taking the time to post your wonderful review. It’s guests like you that make our jobs of maintaining the highest standards of cleanliness, service and facilities very rewarding. We really appreciate your compliments and look forward to serving you and your family here many more times.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerwood, Minnesota
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The stay was what I expected. I knew they had taken away the complimentary breakfast when I booked on line. I really did not plan to use the waterpark and didn't. This was just a quick one night stay to do some Christmas shopping. They have pretty good senior rates. Front desk staff were friendly at both check in and check out. They even asked if I enjoyed my stay and commented on the rain in December!
The room was just ok and the bathroom could certainly use some TLC (mold in shower walls and dirty exhaust vents), but again, I was not surprised. I hope they are planning to do some room updates soon (bathroom, bed spreads). It is an ok place to stay if you are not looking to spend a lot weeknights. Weekends are super busy with families.

Room Tip: all rooms are pet friendly. Not a good idea to stay if you have pet allergies. They will clean extra...
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, 1 week ago
Dear TamaraJP,

Thanks for coming back to stay with us during your shopping trip, and for posting your comments. I'm glad you know you can count on us for a comfortable stay with great service, and we appreciate your compliments. We do have renovations and improvements planned for next year and I hope you will like the changes we make. We look forward to serving you here again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater Hotel & Waterpark

Address: 2400 London Road, Duluth, MN 55812
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Duluth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Edgewater Hotel & Waterpark 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Located along the shores of Lake Superior in Duluth, MN, the Edgewater Hotel & Waterpark is your complete Duluth hotels vacation resort destination. Enjoy our indoor waterpark, arcade, outside play area, pool and hot tub, and easy access to Duluth's Lakewalk and restaurants. Relax in a comfortable and clean room with all the amenities and views of Lake Superior. Whatever you're looking for, you'll find it here at the funnest hotel in Duluth. ... more   less 
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Also Known As:
Edgewater Resort And Waterpark
Edgewater Resort & Waterpark Hotel Duluth
Edgewater Hotel Waterpark
Duluth Edgewater
Edgewater Hotel Duluth
Best Western Edgewater Duluth Mn

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