My family, 2 adults, 2 kids, stayed here one night, in the main building, in a 2 queen bed, bunk bed room overlooking the pool. The room odor was chlorine scent (strong). The room was worn, the furniture very worn. The lighting was dim, the room was dull grey- just kind of depressing. Pool closed around 10pm. Unfortunately, we were surrounded by a girls' hockey team. Lots of noisy kids ran up and down the corridors until 11:45pm. Then the adults came up when the bar closed, noisily talking, laughing, calling to each other. We slept little. The breakfast was cereal, toast, tasteless, rubbery hard-boiled eggs, and chemical tasting donuts. All this for well over $200, including taxes. Management, could you please tell the adults in charge of these teams when they make their reservations and when they check in, that there is a "Please be Quiet" policy in the hallways past 11pm? And post a few signs saying the same. There are other reviews noting the noise level in similar situations, so obviously, reminders need to be made.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write and share your recent experience at our hotel. I am truly sorry you did not enjoy your stay with us and hope you will accept my apologies. We welcome all constructive criticism, as it helps us to get better. I agree that we need to do a better job of keeping the corridors quieter at night and will work with our team to make improvements and changes to our procedures. We are constantly reviewing our breakfast items and appreciate your input. If you would like to discuss this further, please contact me via firstname.lastname@example.org at your convenience. I hope you will give us another chance to regain your trust on a future visit.
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.