First of all, I must say that we have stayed at this place many times for many years now. It was NOT a waterpark when we first stayed. We have seen many changes through the years. This stay was just the 2 of us, so not really interested in the waterpark. We did use the hot tub for just a little while after going out to dinner......It was so loud that you could not have a normal conversation. Maybe offering an adults only time from 10pm to 11pm would an idea for them? This was a Sunday night, so I would think there would be less kids....but the last few years (we always stay on a Sunday night and go Christmas shopping) the number of children there on a Sunday night has really grown. Next, is the water...the chlorine smell burns your nose to breath in the waterpark and we showered both down at the waterpark before heading to our room and when we go to our room, and our skin actually had burns on it...large patches of bright red skin all over! That should be checked...I can't imagine the children that are in for hours!
The rooms are pretty small, but it is nice to have the sofa to sit on. We always have a room in the main building and like the ones with a deck. This visit found the room VERY cold. We kept turning up the heat, but it could not keep up with the cold outside temps.....the cold air blowing in around the Ptac unit was totally unacceptable! It needs some insulation! Needless to say we were cold all night. The one flimsy blanket on the bed was a joke. I should have called for more blankets, but we thought for a one night stay we would just deal with it. We had to have socks on in bed! The tub drain hardly worked, no heat in the bathroom and the toilet didn't like to flush. You had to hold the handle down.....all and all, it was not a pleasant stay and we hardly slept.
Also I agree about the 7.99 facility fee.....what did I get for this?
One other observation is that the front desk staff has a cold job...with the doors opening they appear to be cold and not extremely friendly. Put a big heater over them maybe?
Keep in mind that all rooms are pet friendly so if you have allergies this might not be a good place...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your many visits and for taking the time to write and post your candid comments. I am very sorry for the discomfort and inconvenience you experienced, in the pool area and your room. We welcome and value all guest feedback and use it to make changes and improvements to our operation, with the goal of making all our guests happy they decided to stay with us.
A facility fee is a required daily fee of $7.99 to cover the costs associated with providing the highest level of service for our guests. Included in this fee: daily guest newspapers (available at the front desk and breakfast area), pool towel service, use of fitness center, business center, local phone calls, in-room coffee, high speed internet, weekend and holiday kids' activities, Outdoor pool/ play and movie area (seasonal), Outdoor spa open year round, Complimentary bikes (seasonal), 2-$1.00 arcade free play coupons, and discount coupons for local attractions and Edge outlets. Complimentary Shuttle (8am to 9pm first come first served basis), Housekeeping gratuities are not included in this fee and are at the discretion of our guests.
If you would like to discuss this further, please contact me via email@example.com at your convenience.
Best wishes to you and yours for a terrific 2014.
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.