We have stayed here a few times. We have 4 kids so we get the suite. Generally found it very clean, quiet, nice. This time we got a more expensive suite right across from the arcade. The room was terrible. No window, in the basement, low ceiling felt claustrophobic. It was clean with the exception of dirty Kleenex in the bunk bed and they didn't put sheets on that bed. I'm picky about cleanliness and this hotel was kept clean everywhere with the Kleenex exception. The other bad thing about this room is for 4 days every morning from 7:00am to 9:00 like clock work we had floods of kids and their parents yelling, running screaming outside our door. Can I say brittney and Brayden and your nana and papa and parents you are very loud! Yes we could hear names and conversations- it echoed. We also know when kids did well in the arcade the bells going off was not my idea of atmosphere. If you, like my older kids, wanted to sleep in the rooms by the arcade and water park are not for you. I HATED our room but that was all we could get. Way too overpriced for these rooms. The water out of the faucet came out cloudy so bring bottled water. If that was all we could get next time we would not go. Get a room above ground with a few of the lake. This particular trip was a huge disappointment because the room should have been a large storage room not a $175 guest suite. We will have to figure out if we want to go back or not. We way overpaid for this room. Waterpark is better for the 4-10 age group. 2 slides one with tube and the body slide that scratched my son and really scraped my husbands back up on one slide, I would be very careful on that slide or avoid it all together. Breakfast is good. One day they had closed down one of the lines by 9:30 so there was a long line to get food. They run out of breads, bagels by about 9:30 so go alittle early. The free breakfast is breads, bagels, cereal, fruit, yogurt, oatmeal packets, coffee, juice, milk. Hey it's free.
Do not, repeat do not get a room in the basement. Rated sleep quality poor as every morning it was s...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your many visits and taking the time to share your recent experience here. I am truly sorry you were disappointed in us and hope you will accept my apologies. We do have a wide variety of room types and locations and it is clear that this time we did not meet your needs. If you would like to discuss this further and give us a chance to make amends, please contact me via email@example.com. I hope you will give us a chance to regain your trust on a future visit to Duluth.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.