Let me give you a small story before my review. I had recently booked a 2 story condo on the lake at a different resort for Valentine's Day weekend so my girlfriend and I could enjoy the splendors of Lake Superior and Duluth. Just ONE day before we were to leave, I get a call apologizing about double booking my room. They offered a discount on a future stay, but would not be able to give me lodging that weekend.
Now i'm in a panic trying to figure out how to explain to my girlfriend that the weekend is ruined. I remembered I had visited the Edgewater Resort on a previous trip to Duluth, though it was just a party package for entrance into the waterpark. Thinking a water park would be the next best thing, I gave them a call. The attendant at the desk was very nice and to my surprise, they actually had a room left. She called it the Lakeview Queen room. She said everything could be easily accessed by their skyway. Intrigued by the word lakeview, I decided to book the package. The package included wristbands into the water park for my days of staying, 2 drink special coins, and a discount to the Black Woods restaurant (Highly recommended).
We had finally arrived at the resort, and we were pretty tired from the drive. I went in to get our room keys. The staff behind the counter were all very kind and there was virtually no wait despite the resort being booked to capacity. It was only when we found out where our room was that it started going down hill. Our room was in an area that was almost completely detached from the main resort. Connected only by skyway, it seemed like it was an older hotel that they just bought and connected to the resort.
We got to room 2140 and started to unpack. We decided we wanted to go swimming but realized that while the skyway was enclosed and protected from the elements, you still had to brave the cold just to get to the skyway. That means walking the length of the detached segment, and climbing some stairs to get to the entrance. The water park was what we were expecting, the only downside was that the adults were not supervising their kids in the hot tub. Everything else about it was perfect. Definitely the highlight of the trip.
My girlfriend decided that since we were going out to the casino after the water park that she didn't want to go to the locker room to change out of her swimsuit, put on her old clothes, run outside to get to the room, take a shower, and put on new clothes. So, she just ran, soaking wet, tot he hotel to save herself some time. If this had been a room inside the resort, there would have been no problem.
The room had its own downfalls. The main door was hard to bolt shut, so we just opted for the chain. When someone was in the bathroom with the door shut, you could still see what was going on via a large crack in the door jam. Once she was ready, we left for the casino.
We came back ready to relax. So, we turned on the tv and tried to turn it towards the bed, only to find that it was bolted to the table. I decided to grab the table and angle it away from the wall so I could get the tv facing the bed. During that time, a coaxial cable came loose and we lost tv reception. Upon further inspection, the coaxial connector from the wall to the tv wasn't crimped properly and it just fell out. After pushing it back in, I finally got tv reception again.
Now it's time to cook some popcorn, but we couldn't find the microwave. i read in some other reviews that they had microwaves in their room. Ours must have been stolen. The last minor issue was the mini fridge. It was just too tall to fit under the sink outside the bathroom, so it just sat up next to the counter. Very out of place and in the way.
Checkout was a lot slower than check in. Due to it being a full house the night before, there were a lot of people waiting. I experienced some disgruntled customers, but the staff up front took care of them calmly and professionally. The only thing I could say to improve on would be the gift shop should be relocated, or should have a separate cashier. It only further enrages already disgruntled customers when the desk clerks have to ring up those purchases too. I did see one lady wait in line for her merchandise for nearly 10 minutes before being helped.
I guess I feel I didn't get much value when i compared what I got with what I paid for. I'm sure that if I would have stayed inside the resort itself, and not in the detached area, that I would have had a much better experience. It was just bad timing on my part, but bless my girlfriend's heart, she understood I was trying my hardest, and we had a great time in Duluth regardless.
"Stay in the resort and not in one of the lakeview rooms in the detached portion during the win...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.