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“wasnt as good as before” 3 of 5 stars
Review of Edgewater Hotel & Waterpark

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Edgewater Hotel & Waterpark
3.5 of 5 Resort   |   2400 London Road, Duluth, MN 55812   |  
Hotel amenities
Ranked #16 of 32 Hotels in Duluth
Rice Lake, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“wasnt as good as before”
3 of 5 stars Reviewed December 5, 2012

i booked a room, asking for lakeside, ended up getting an outside access room only(BRRRRRR, going to the stairs to walk forever for breakfast and the water park. Went to get pizza(VERY expensive pizza) and it took like an hour to get to the front, to find out they don't accept credit cards(so we ordered pizza hut instead, faster and cheaper) got to be in the water park for only 1/2 hr before they closed(would have been longer if we didn't have to wait so long just to ask if they accept credit cards,no sign saying anything)... room was very small.. no info about local things to do, places to eat, so on.. toilet was GROSS!! no one came to clean the room the 2nd day.. wasn't happy with this stay

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, December 15, 2012
I am very sorry you were disappointed with your recent stay with us and hope you will accept my sincere apologies. Your point about lack of signage at Tiki Toms is well taken and we will be making the necessary changes soon. I am sorry, too, that housekeeping did not clean your room on your second day with us. I will use your review and experience in discussions and training to improve our operation, and hope you will give us a chance to regain your trust the next time you visit Duluth. If you would like to discuss this further, please feel free to contact me directly at kenjacobs@zmchotels.com
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412 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Isanti, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

Great value, great location, nice views of the lake and shipping traffic, comfortable rooms and suites, kids have a blast, and adults can enjoy themselves too. My family has visited this hotel many times over many years and have never been dissapointed! I decide to write this quick because I just can't understand the negative reviews I continue to read. I've never seen any of these negative issues in our 20 plus stays.

Good Job Edge! Keep up the good work and the great spirit!

Room Tip: The two room suites are very nice for sharing or being with family. THey are very large and have so...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, December 15, 2012
Thank you for your loyalty over the years and many visits. You have seen us go thru a lot of changes in appearance, and I'm glad you know you can count on us for a comfortable and enjoyable stay. We look forward to welcoming you back and serving you again soon.
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Additional Information about Edgewater Hotel & Waterpark

Address: 2400 London Road, Duluth, MN 55812
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Edgewater Hotel & Waterpark 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Located along the shores of Lake Superior in Duluth, MN, the Edgewater Hotel & Waterpark is your complete Duluth hotels vacation resort destination. Enjoy our indoor waterpark, arcade, outside play area, pool and hot tub, and easy access to Duluth's Lakewalk and restaurants. Relax in a comfortable and clean room with all the amenities and views of Lake Superior. Whatever you're looking for, you'll find it here at the funnest hotel in Duluth. ... more   less 
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Also Known As:
Edgewater Resort And Waterpark
Edgewater Resort & Waterpark Hotel Duluth
Edgewater Hotel Waterpark
Duluth Edgewater
Edgewater Hotel Duluth
Best Western Edgewater Duluth Mn

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