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“Cleanliness matters!!” 3 of 5 stars
Review of The Suites Hotel in Canal Park

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The Suites Hotel in Canal Park
3.0 of 5 Hotel   |   325 South Lake Ave, Duluth, MN 55802 (Formerly Hawthorn Suites)   |  
Hotel amenities
Ranked #18 of 32 Hotels in Duluth
minneapolis
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Cleanliness matters!!”
3 of 5 stars Reviewed December 6, 2013 via mobile

Great location. This hotel could be stellar with a bit more attention to how the guest is treated. Front desk clerks went from very pleasant to quite rude. The two bedroom suite we got was sadly dirty. Filthy toilets. Dirty carpets. When I requested service (and left a tip) neither of these were touched and I had to call down for toilet paper, Kleenex and dishwasher soap, all which I had requested in a little note with the tip.
So, if you are looking for a spot a step up from a budget hotel and keep expectations low - this is your spot. If you are fussy about manners and cleanliness
- you may want to try somewhere else.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, January 3, 2014
Thank you for your review. We always take comments from our guests and use them to make us better. Thank you again!
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253 reviews from our community

Traveler rating
    72
    84
    45
    36
    16
See reviews for
98
73
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 30, 2013

I was pleasantly surprised at the size and quality of the suites at this hotel....they are very large, well kept and comfortable....very nice gas fireplace and even a Jacuzzi ....This hotel is close to the harbor ( haunted ship) , many restaurants and shops...Don't forget the kids , there is an entertainment venue couple of doors down from hotel...( games, batting cages, slides all ages). Shopping is never far away, on both sides of the two states....
I would also like to mention this added plus...buffet breakfast is included
Hope to visit again....
the only negative I would have to add is it was quite cold in the second bedroom , but I kept warm under the blankets

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, December 3, 2013
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

We just got back from here on Tuesday after two wonderful nights in a two bedroom suite. The bed was king size and not only great for sleeping but reminded me of sheer luxury. The room was very large and had all you needed to enjoy a in room stay if you wanted. We dined at the attached restaurant in the suites and were quite happy with the service and food. Try the Paul Byan Onion, really a great treat! We also walked the area around the Suites and enjoyed all the old buildings and history it had to offer. Try to avoid the chocalate factory, you might fall in love with it and spend a big was of cash there. All in all I would definitely recommend this to any traveller looking for a relaxing stay. If you want to be frugal, just book during Sunday to Thursday as the rates are low in regards to the luxury you will enjoy.

Room Tip: Ask for the Lake side on the 4th floor, great view of the water and sunrise.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, December 3, 2013
Thank you for your kind review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steinbach
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013

These suites are huge. If you need a place to stay for one night or for a couple of weeks this is like your own little apartment. It is right by the harbor so close to all kinds of restaurants and unique shops. Parking is included in the price so that makes it a really good deal. You could not hear anyone in any of the other rooms, complete silence. We had a suite with a kitchenette, living room area and separate bedroom. The bedroom was also huge with a jacuzzi tub in it. Would definately stay here again.

Room Tip: We were on the 3rd floor and could hear no traffic on the street even though we were on the street s...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 30, 2013
Thank you for your review. We are a great value!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brainerd, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2013

Great experience at Suites Hotel of Duluth.
Room was excellent with partial view of harbor. Service was excellent as I left a bag and they were very helpful in finding it and shipping to my home address.
Room had everything we needed including kitchenette, sitting area full bath and King bed.
Will be back.

Room Tip: Rooms on back side were very quiet.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 30, 2013
We're glad you enjoyed your stay! Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 25, 2013

We just spent two nights here last month and we very happy with our stay. The location is great being in Canal Park with many restaurants and a minute away from the highway entrance for trips to Superior or Miller Hill Mall. The main downtown street is just across the highway for even more options.
We had a king size bed suite with a window and a small living room with a two burner hotplate, a sink, microwave and a full size fridge. A lot of the rooms are interior with no windows so you have to ask. The room rate includes a full breakfast buffet with eggs, potatoes, sausage and waffles along with fruit and cereals. The hotel is pet friendly so be forewarned there are dogs around though they were friendly too. Of of the benefits is you have a free parking spot across the street which can often be a problem when driving to the area from other hotels.
The price was only a little higher than the discount chain we usually stay at and with the amenities and quiet it was worth the extra money. We will definately be back.

Room Tip: Ask for a window.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 30, 2013
Thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 18, 2013

We stay at this hotel mainly whenever we do a trip to Duluth. Great location, good price, spacious rooms, free breakfast, friendly staff, clean, cozy. Our five year old loved the pool. Close to some great restaurants. Love the full size fridge!!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 21, 2013
Thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Suites Hotel in Canal Park

Address: 325 South Lake Ave, Duluth, MN 55802 (Formerly Hawthorn Suites)
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Suites Hotel in Canal Park 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hotel In Canal Park
In Canal Park Duluth

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