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“Great location, unique set up” 4 of 5 stars
Review of The Suites Hotel in Canal Park

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The Suites Hotel in Canal Park
3.0 of 5 Hotel   |   325 South Lake Ave, Duluth, MN 55802 (Formerly Hawthorn Suites)   |  
Hotel amenities
Ranked #18 of 32 Hotels in Duluth
Rochester, Minnesota, United States
Top Contributor
166 reviews 166 reviews
18 hotel reviews
Reviews in 53 cities Reviews in 53 cities
53 helpful votes 53 helpful votes
“Great location, unique set up”
4 of 5 stars Reviewed October 2, 2013

The Suites is located in the heart of Canal Park and provides great location to stay while visiting Duluth. Shopping, restaurants and the water front are all very accessible. The building itself is very unique. It is a room set up like I have never experienced before. Many of the rooms have no windows, which is a little strange to get used to, but really no big deal. The rooms are spacious and clean. Beds comfortable. The breakfast is one of the better continental offerings I have seen. We would stay at this hotel again in the future.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you for being our guest. It was a pleasure taking care of you during your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    72
    84
    45
    36
    16
See reviews for
98
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4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2013 via mobile

Nice big rooms and high ceilings but we could hear the folks talking in the next rooms easily.

We will not be back! The girl that made our reservation quoted us a cheaper rate for a Thursday and Friday stay. So my wife and I took a day off work and went up Thursday night. When we checked in we were told Thursdays rate was as quoted but Friday was nearly double. After showing the clerk our written notes, she said she knew who quoted us those rates. She believed us and offered to adjust the second night down but didn't have the authority to match the quote. She said the morning manager would straighten it out.

In the morning, a clerk representing herself as a manager refused any type of rate reduction. She seemed surprised as we checked out and offered to talk to her manager?!?!?

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you for writing your review. We always take your comments and use them to make us better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 19, 2013 via mobile

We decided to splurge on a two bedroom suite with a Jacuzzi and fireplace. The place was large enough but had a gloomy feel to it even with the lights on. Its an old renovated industrial building but I like that aspect. The furniture was stained and very outdated and extremely uncomfortable. There was a small old style tv in each bedroom without good reception. The large flatscreen was in the living room and you could only watch it from the the old hideabed which was tortuous to sit on. So my husband had to pull it out so he could lay on it and when he did sparks flew like the fourth of July and the smell of electrical wires burning filled the air as all the lights went out. They had a flush mounted electrical plug illegally 2" higher than the carpet. The steel frame of the sofa had caught the cover of it which wasn't attached in the first place exposing frayed wires that came into contact with the hideabed. We called the front desk and they sent up a maintenance man right away. He disconnected the plug and turned the electricity back on. It wad very unsettling as you wonder how many other code violations were in this old building. The maintenance man also brought us clean bedding for the hideabed as the previous tenants dirty linens were sacred up in the stained mattress. I should mention that we brought our dog and even though they are pet friendly you have to walk a LONG LONG way to take your pet to go potty. What made it worse was the vagrant type people wandering about the parking lot so my husband had doggie duty the whole time as he wouldn't let me go out alone. My husband talked to the management at checkout about these concerns and they completely ignored him. We will never stay here again.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you for writing your review. We sincerely apologize for the issues during your stay. We have corrected those items so they will not be repeated again. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 7, 2013

Our first experience in a room with no windows and I was a little apprehension. It was fine, I liked the pillars and pipes in the room( since they didn't make any noise). There was very little noise from outside the room (hall or neighbors) which made the ventilation system seem louder. Very comfortable, clean beds. Nice kitchen setup with matching dishes/glasses for four people. WIFI connection was fine. I would appreciate brighter lighting since there aren't any windows but we really don't spend that much time in our room, not when it is so close to the water. One thing though, I think there should be a rail/handhold in the shower for the safety of guests of all ages. The breakfast was plentiful with lots of variety. The staff made sure all the food stations were well stocked and cleaned the tables as soon as the guests left. The front desk staff was professional and helpful. The hot tub and pool were a little cloudy. We will be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2013

This is an all suites hotel in Canal Park close to everything. Rates are great, free breakfast everyday. Kitchenette with full size refrigerator and 2 burner cooktop, microwave. Separate king size bedroom. Our room at back of hotel at far end next to pizza restaurant. Pizza smell got old.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savage, Minnesota, United States
Top Contributor
70 reviews 70 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed at The Suites last fall. We had an interior room - no windows, which, actually was wonderful for sleeping. Had a small kitchen, table, and amenities for comfortably staying and eating at the hotel rather than spending a lot of money at the restaurants nearby. The beds were luxurious. We slept super well. Quiet. Peaceful. The Suites are in the Canal District, close to all of the great Duluth attractions. And, the Timberlodge restaurant is attached to the hotel, which is great. The staff are also very friendly.

Room Tip: If you want a super quiet night's sleep, request an interior room - NO windows.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you! The interior rooms are very quiet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrington, North Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

We booked rooms at this hotel and then saw pictures of the outside. Very surprised at check in. The rooms are spacious, clean, and have everything you need. I would highly recommend staying here. Rates were great, too.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Suites Hotel in Canal Park

Address: 325 South Lake Ave, Duluth, MN 55802 (Formerly Hawthorn Suites)
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Suites Hotel in Canal Park 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hotel In Canal Park
In Canal Park Duluth

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