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“Clean, large suite, quiet, will stay there again” 4 of 5 stars
Review of The Suites Hotel in Canal Park

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The Suites Hotel in Canal Park
3.0 of 5 Hotel   |   325 South Lake Ave, Duluth, MN 55802 (Formerly Hawthorn Suites)   |  
Hotel amenities
Ranked #16 of 31 hotels in Duluth
Minneapolis, Minnesota
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Clean, large suite, quiet, will stay there again”
4 of 5 stars Reviewed September 7, 2013

Our first experience in a room with no windows and I was a little apprehension. It was fine, I liked the pillars and pipes in the room( since they didn't make any noise). There was very little noise from outside the room (hall or neighbors) which made the ventilation system seem louder. Very comfortable, clean beds. Nice kitchen setup with matching dishes/glasses for four people. WIFI connection was fine. I would appreciate brighter lighting since there aren't any windows but we really don't spend that much time in our room, not when it is so close to the water. One thing though, I think there should be a rail/handhold in the shower for the safety of guests of all ages. The breakfast was plentiful with lots of variety. The staff made sure all the food stations were well stocked and cleaned the tables as soon as the guests left. The front desk staff was professional and helpful. The hot tub and pool were a little cloudy. We will be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you!
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211 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Bradenton, Florida
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

This is an all suites hotel in Canal Park close to everything. Rates are great, free breakfast everyday. Kitchenette with full size refrigerator and 2 burner cooktop, microwave. Separate king size bedroom. Our room at back of hotel at far end next to pizza restaurant. Pizza smell got old.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savage, Minnesota, United States
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed at The Suites last fall. We had an interior room - no windows, which, actually was wonderful for sleeping. Had a small kitchen, table, and amenities for comfortably staying and eating at the hotel rather than spending a lot of money at the restaurants nearby. The beds were luxurious. We slept super well. Quiet. Peaceful. The Suites are in the Canal District, close to all of the great Duluth attractions. And, the Timberlodge restaurant is attached to the hotel, which is great. The staff are also very friendly.

Room Tip: If you want a super quiet night's sleep, request an interior room - NO windows.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you! The interior rooms are very quiet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrington, North Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

We booked rooms at this hotel and then saw pictures of the outside. Very surprised at check in. The rooms are spacious, clean, and have everything you need. I would highly recommend staying here. Rates were great, too.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

I have stayed at this hotel many times and have never had a problem. If I were to comment on something it would be sometimes the wireless Internet signal is weak. Lobby was clean, room was clean. Other than that no problems.

Room Tip: Take rooms away from the pool. They are more quiet.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you for your kind review. We look forward to serving your family again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Lake, Minnesota
Top Contributor
147 reviews 147 reviews
24 hotel reviews
Reviews in 55 cities Reviews in 55 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 30, 2013

Stayed here during the tall ships festival with a family of 2 adults and 2 children ages 2, 4.. All other canal park hotels were charging 5x as much money. The rooms are all suites with two rooms and kitchenettes and sitting area. The beds are quite comforable as are the layouts of most rooms.FYI there are rooms that are locked inside with no windows and colums inside (very old warehouse buidling), we have never stayed in those rooms. Granted, you are not on the boardwalk as the others, but you are still right in the mix, perhaps with a view of the William A. Irving oar boat (my kids loved that). I have stayed in several other waterfront hotels in canal park and this is as good or better! Wonderful free breakfast with eggs, meats, make your own belgian waffles.... This is definitely where my faimliy will be staying in our yearly (or more) trips to Duluth!!!

Room Tip: There are interior rooms with no windows, I highly recommend outisde views!!!!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 16, 2013
Thank you! We do have a great location!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 25, 2013

We used to stay at this hotel regularly when it was under previous ownership and known as the Hawthorne Suites. Then it was great and we used to tell everyone staying in Duluth to stay there.

Came back after a 5 year absence and things have changed. We were extremely disappointed.

First on the positive side, the management and maintenance staff contacted were helpful, friendly and courteous. The rooms were spacious and the location excellent, as it was 5 years ago. The morning breakfast was high-quality and plentiful.

But, the negatives outweighed the positive.

Housekeeping has taken a bad turn. Upon check in there were used towels on the bathroom floor, garbage stained the wall above the trashbasket in the kitchenette, several pieces of furniture were stained and dirty, a decorative pillow on one of the beds was dirty, complimentary shampoo/body products were used and in bath trashbasket. Marks were on the walls as were holes in the wall. Trash was not removed from one of the two bathrooms. The decorative plants were caked in dust.

The convenience store that had previously been available has disappeared. When I wanted to buy a razor I was directed out the door and down two blocks. The tourist info that had previously been available has also disappeared. Only a handful of leaflets remained and while staff knew about the canal park area they could offer little about the rest of the city.

A maintenance request concerning a plumbing issue was remedied quickly BUT the maintenance personnel left towels strewn about the floor. Patrons shouldn't have to pick up after maintenance.

Having managed property myself I suggest that management train supervisory personnel to conduct regular inspections after housekeeping performs its duties and BEFORE allowing someone else to check in. We usually leave a gratuity for housekeeping staff. We did not do so this time.

--- DISAPPOINTED

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this review, October 17, 2013
Thank you for your review. We appreciate you comments and as always, we use your comments to make us better. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Suites Hotel in Canal Park

Also Known As:
Hotel In Canal Park
In Canal Park Duluth
Address: 325 South Lake Ave, Duluth, MN 55802 (Formerly Hawthorn Suites)
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 31 hotels in Duluth
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Suites Hotel in Canal Park 3*
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