We held a surprise party for a family member. We booked three rooms, one of which was a suite. Unfortunately, it was also the weekend of a girls' hockey tournament. The lobby boasts a "Caribou Coffee" bar. ALL the pots were empty for approximately 1.5 hours in the main lobby. The main floor (where our rooms were) were flooded with girls from various teams running up and down the halls (well into the middle of the night), no adult supervision in the pool area which the children swarmed, the hotel desk staff was intermittently present checking in guests unrelated to the tournament group. The hotel staff could not keep up in the morning with the demand during the continental breakfast; overflowing trash cans, empty food offerings, dirty dining tables. Very poor management maintaining a relaxing, expensive visit to the hotel allowing the group of guests to dictate tone, volume, behavior, all excesses. Parents were not expected to be supervising. If the hotel knows that a large, disruptive group is occupying the hotel, would more staff be added to accommodate the demands made. Who exactly was in charge? The 8-12 year old girls or management? The children I think. It certainly smelled like it. Our tab ended up being $500+ and we spent most of that time trying to dodge sweating, screaming girls in hallways, missing out on the hors d'ourves, coffee, pool, decent service. Won't be back.
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- Also Known As:
- Canal Park Hotel Duluth