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“Hoping for Something Better” 3 of 5 stars
Review of Sheraton Duluth Hotel

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Sheraton Duluth Hotel
3.5 of 5 Hotel   |   301 East Superior Street, Duluth, MN 55802   |  
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Special Offer
Breakfast for 2 Included
Ranked #16 of 33 Hotels in Duluth
Petaluma, California
Level Contributor
358 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“Hoping for Something Better”
3 of 5 stars Reviewed July 13, 2014 via mobile

We were disappointed in our one night stay at this property. Although we cashed in 7000 points for a free stay, even that was overpriced, not to mention the $229 lowest price available they advertise. First off, the room was just ok. We were given a city view on the sixth floor, which overlooked the parking garage. The room had a large stain at the base of the bed, which was unappealing. The breakfast in the Club Lounge was sub par and did not offer any hot food choices. The location is good right downtown and parking is free, but overall, the hotel is average and overpriced.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, August 1, 2014
Dear pfefmeister,
Thank you for taking the time to review our hotel. I am sorry to hear of your experience and apologize that this was the impression you got from our hotel. Your comments have been shared with the departments which they affect, and please know we have implemented a focus on our Club Lounge offering which include hot items. I would welcome the opportunity to speak with you directly and assist. Please contact me at 218-336-2719 so we may discuss this further.

We will look forward to welcoming you back during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed here for 3 nights. They gave us a beautiful room with a view of the lake and lift bridge. The room was super clean. We brought our dog and they brought her up a big bed and her own doggie bowls. They took excellent care of us. I have stayed in hotels all over the world and I have never been treated so well by absolutely every staff member I came in contact with. When we called for anything it was done immediately and we never had to wait for anything. So refreshing! The beds and pillows were very comfy and the sheets were SUPER silky soft. We ordered room service several times. The food, presentation and service was fantastic. My husband wants to especially thank the bartender for mixing a special soda water drink for me when I wasn't feeling well one evening. Great stay. This is our new go-to hotel in Duluth.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, August 1, 2014
Dear 24theopenroad,
Thank you for taking the time to write your review of our hotel, I am glad to hear you enjoyed your time with us. I am excited to share your comments regarding our team with them, we try hard to provide great service, and it is very rewarding to receive positive feedback.

We will look forward to welcoming you back during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

Drove the Lake Superior Circle Tour and stopped here for our Anniversary. Christine at the front desk coordinated a special surprise to commemorate the event. Club Lounge was up to standard and a welcomed space after hours of travel. Second best hotel experience after many years of travel... Mr. Bremner and his staff are to be commended.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, August 1, 2014
Dear SBLBrooks,
Thank you for taking the time to share your comments, I am honored that we were able to be a part of your anniversary celebration. I will certainly share your kind words with our team, and we will look forward to welcoming you back during your next visit to Duluth.

Warm Regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 30, 2014

I stayed in the Sheraton Duluth when attending a friend's wedding in the area.

The room was fairly basic (compared with Asian Sheratons, which tend to be fairly luxurious), but the service was fantastic. The concierges helped me to arrange a few things for my friend's big day (chilling the champagne for her morning surprise, a car to the salon, etc).

A nice surprise was the hotel's own car service, which can take you to nearby places with no charge. A great and unexpected perk!

Good places nearby - Canal Park (15 mins walk) for a bit of a scene & several restaurants; Fitger's for a pint or a bite (5 mins walk); Pizza Luce for a late night bite (2 mins walk).

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, July 3, 2014
Dear Sara E,
Thank you for your comments regarding your experience in Duluth. It sounds like you were able to take advantage of several notable options in our city, and we will look forward to welcoming you back during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

What a great time at the Hotel! Very professional and helpful. Check-in was easy and friendly. We were treated very nice. Even sent a nice birthday treat for me to enjoy. The room was very clean and comfortable. I enjoyed the clean bed with nice white cotton sheets. We will be back each year!

Room Tip: Lakeview! If you can.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, July 3, 2014
Dear Marie959,
Thank you for taking the time to write this review, I am so glad to hear you enjoyed your time with us. Please accept a belated Happy Birthday wish from me, and we will look forward to celebrating with you again next year.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

I stayed here for the grandma's marathon. The room was large and clean. The bed was comfortable. After the marathon I was happy to see they had a hot tub. The pool area and workout room was nice and up to date. The lobby had plenty of seating and was very nice. The staff was good.

Stayed June 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, July 3, 2014
Dear Neil W,
Thank you for your review, and congratulations on completing one of the premier marathon's in the world. Great job! I am glad to hear we could offer you some rest and relaxation during your stay, and we will look forward to welcoming you back during your next visit.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 19, 2014

This is a very nice Hotel, clean and efficient. I was upgraded to a corner suite with a great view of the lake and Lift bridge. Excellent for watching the Lake vessels coming and going. Try Duluth Shipping web site to learn of vessels coming into and out of the port.

The room was quiet and comfortable, sleep was great due to nice bedding.

Take advantage of the free Hotel shuttle to get to the Harbor, dump the car and don't worry about parking. The shuttle drivers are very knowledgeable.

The concierge lounge is small but nice.

The front desk staff is very friendly.

In all a great Hotel to stay at during you Duluth visit.

Room Tip: Try to get a room facing the Lake
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this review, July 3, 2014
Dear Michael M,
Thank you for taking the time to post this review, I am glad you enjoyed your time with us.
I will certainly pass along your kind words regarding our shuttle drivers, and I hope other travelers will take your advice.
Thanks again for sharing your experience and we will look forward to welcoming you back during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Duluth Hotel

Address: 301 East Superior Street, Duluth, MN 55802
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Duluth
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Duluth Hotel 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Sheraton Duluth Hotel is ideal for business, weekend getaways, or vacation. Connected via skyway to all four Essentia Health care buildings and minutes from the Duluth International Airport ... more   less 
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Also Known As:
Sheraton Duluth
Duluth Sheraton

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