I just stayed at the Sheraton in Duluth, Minnesota. The facility was nice. The staff was disappointing. The rate was quite high for the location. Checked in and was asked if I wanted to join the reward program. The staff member checking me in indicated that although my rate already included internet service I would be "leaving a lot of points on the table' if I did not sign up so I signed up. The front desk clerk at the next station was offering free internet or a $5. voucher for the restaurant. Went to the room and discovered that we were facing directly into the parking ramp. When I went back to the desk to say that I was certain I was supposed to be in a room overlooking the lake the same staff person looked at my reservation and said that there was a mistake and moved us to another room overlooking the lake. Later I went back to the desk to ask about breakfast(supposed to be included with my room rate) and decided to ask about the $5. voucher others were being offered. I received my breakfast voucher and a voucher for $5. at the restaurant. I got the feeling that they were hoping that I would just take what I was given and not question anything. I do not feel that I should have had to seek out what I had already paid for. It appeared that the staff person (Steven) was helping others with how to do things so not a question of his being new or unfamiliar. Each time they looked in the system the information was there so not a question of the person making the reservation making errors. Just did not feel like we were welcome at this hotel. Expected a much higher level of service, disappointed.
- Official Description (provided by the hotel):
- The Sheraton Duluth Hotel is ideal for business, weekend getaways, or vacation. Connected via skyway to all four Essentia Health care buildings and minutes from the Duluth International Airport ... more less
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- Also Known As:
- Sheraton Duluth
- Duluth Sheraton