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“Wonderful visit!” 5 of 5 stars
Review of The Inn On Lake Superior

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The Inn On Lake Superior
350 Canal Park Drive, Duluth, MN 55802   |  
Hotel amenities
Ranked #2 of 32 hotels in Duluth
GreenLeadersBronze level
Burr Ridge, Illinois
1 review
“Wonderful visit!”
5 of 5 stars Reviewed April 22, 2014 via mobile

This was our second visit to The Inn on Lake Superior. It was delightful. Our room had a view of the lake, which was beautiful. The room itself was very clean and quiet, even though the Inn was quite busy. The common areas are clean and beautifully decorated. The complementary breakfast was great, they even had allergen free options available. I wasn't keen on the coffee, but I am rather a coffee snob. (And one of my favorite coffee shops is right across the street.) The staff of the hotel is excellent, they make you feel genuinely welcomed. It was like they are one big, nice, family. I can't tell you how many times someone working took time out to say "hi" and "have a nice day." Great customer service. The location of the Inn could not be better, there are many shops, restaurants and sights within walking distance.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 23, 2014
Dear Nicky C,

Thank you for coming back to stay with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • English first
  • Any
English first
Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed April 21, 2014

Other than a few issues we had the experience was great and definitely memorable considering we came up to celebrate my birthday and ended up getting engaged the same day. Thank you to the hotel staff, they were able to answer every question and concern I or my fiance had. Thank you again and we look forward to coming back in October!!

Room Tip: If you want a quiet night don't get a room next to the pool, get one away from it.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 22, 2014
Dear celebrate2014,

WOW and Congratulations on both your birthday and your engagement!! We are so pleased to have been a part of this very special time for both of you. We endeavor to give all our guests the best in service and accommodations and we appreciate your compliments. If you would like to discuss the issues you had here, please contact me via kenjacobs@zmchotels.com so we can learn more about your stay. We look forward to welcoming you back in October.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Minnesota
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 16, 2014

We stayed here on a recent weekend, for a little winter diversion. Every staff person was very pleasant and helpful, and our request for a room in a quiet corner of the hotel was honored. The breakfast buffet was impressive. Things that kept this from a five star-rating were the temperature control in the room (we couldn't control it and were too warm all night), the smaller than average pool, and uncomfortable (lumpy) bed pillows. We would likely return here in the future, though.

Green Features: Very good--glad to see recycling bins in the room.
  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 18, 2014
Dear P J,

Thanks for posting your comments about your recent stay with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We want all our guests to be happy they decided to stay with us and offer apologies for the discomforts you experienced in your room. We do have a variety of pillows available and hope you will ask at the desk next time if you are not happy with the ones in your room. If you will contact me via kenjacobs@zmchotels.com with your room number, I'll be certain the our maintenance team makes the proper repairs to the HVAC in your room. I hope we hear from you soon and have the opportunity to regain your confidence.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Minneapolis, Mn
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

This is our second time at this hotel -- first time as a couple, second time with our teen boys. Both visits were great. The hotel is spread out in wings and although we like the indoor pool, we chose the wing away from the pool for quiet at night. And it was very quiet, although we were there midweek and aren't sure if there were many others in our wing. The indoor pool is great -- lots of space inside a gated area, as well as outside the gated area and still viewing the pool, for adults watching their children. The small outdoor pool is also very nice and has a nice view of the lift bridge. Our teenagers loved the heated outdoor pool on two very cold days, including one snowy day, although the hotel closed the pool for a while when the snow kept falling. Breakfast rooms are beautiful -- lots of space and overlooking the lakefront. TV is only in the smaller of the two breakfast rooms so you don't have to listen to the TV if you'd rather not. Spillover breakfast space in the pool area also. The breakfast is delicious, especially the bread. Both mornings the heated selections were different -- first was biscuits and gravy, second was scrambled cheesy eggs. Also had hard boiled eggs, small yogurts, oatmeal, cereals, make-your-own waffles, breads, bagels, donuts, apples, bananas, oranges, milk, juice, coffee, tea. Coffee, tea, and cocoa are available all day long. S'mores can be made at the fire pit outside the breakfast room, right on the lakefront, from 8-10 p.m. Very fun, especially on the cold nights we had in March! The rooms are nice and very clean. Only thing that wasn't our favorite is that the sink area in the city-view queen suite is not in a separate bathroom but instead out in the main part of the room across from the bathroom, which is toilet and shower only. The staff are incredibly friendly and helpful in every way -- front desk, housekeeping encountered in halls and pool area, and breakfast staff. The city view is nice and looks out over Canal Park and up the hill towards downtown Duluth. Easy 2-5 min walk to Grandma's and Angie's Cantina for dinner. We hope to be back in the future and will definitely stay there again.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 18, 2014
Dear 40s_Couple_Midwest,

Thanks for bringing your family back and staying with us again, and for posting your detailed review about your visits. We're very happy you like us and what we do here, and that you'll be coming back to stay with us. We appreciate your business and look forward to serving you again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 13, 2014

We've stayed several times at The Inn and we're never disappointed. Accommodations were clean and comfortable. Service at check-in was awesome (they offered us champagne and chocolate because we casually mentioned that we were staying to celebrate a birthday) and they gave us a quiet room since we told them we are light sleepers. The Inn really is a gem!!

Room Tip: If you are a light sleeper let them know and they always accommodate. We're almost always given...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 14, 2014
Dear WildwoodMN,

Thanks for taking time to write and post comments about your many stays with us. It's guests like you that make it so fun to work here, and we really appreciate your loyalty. We look forward to serving you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Lakeville, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 13, 2014

This is our go to spot for our trips to Minnesota's North Shore. Great location, in the middle of canal park. You can walk to so many attractions, restaurants and shops. Request a room with a view of the lake and you can sit and watch the large ocean going vessels come in and out of the Port of Duluth right in front of you. Generous breakfast is included with your stay and sitting by the camp fire outdoors every night is a great way to unwind and meet new people from all over the world. The hotel has very easy access to the freeway if you choose to head further north to see the sites up the shore. The staff is helpful and accommodating. Encourage people to talk with the manager when they book their reservations. We were able to get the manager to agree to a very generous discount for a family vacation scheduled for this summer. I can't get the family to try any place new. They love this place!

Room Tip: Ask for a lake view on the second or third floor. Quieter and great views.
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Green Features: Extremely environmentally friendly. One of the first hotels that I ever saw these practices encouraged.
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 14, 2014
Dear CMSMidwest,

Thank you very much for making us part of your North Shore experience, and for posting your nice comments. I'm glad you are happy with us, and hope you will continue to let us know how we can make your stay more enjoyable. We look forward to your next visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Minnetonka, Minnesota
1 review
5 of 5 stars Reviewed April 7, 2014 via mobile

I grew up coming to this hotel for mini vacations in Canal Park and this place keeps getting better! I have never had a bad experience. It is a beautiful hotel, especially the view from the lakeside rooms. The outdoor pool is so nice, even when it is snowing, and making s'mores on the patio by the lake is a new fun tradition. We stay here every time we visit Duluth and wouldn't even consider staying anywhere else.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, April 9, 2014
Dear Lpekuri,

Thank you very much for your loyalty and wonderful review about your experiences here. We want to provide all our guest with the best in service and accommodations and appreciate your compliments. We value your business and your feedback and hope we can welcome you back again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Inn On Lake Superior

Address: 350 Canal Park Drive, Duluth, MN 55802
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Duluth
#1 Romantic Hotel in Duluth
#1 Family Hotel in Duluth
#3 Business Hotel in Duluth
#3 Best Value Hotel in Duluth
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Indoor and year-round rooftop pools, complimentary hot breakfast bar, nightly campfires along Lake Superior with ooey-gooey S’mores, exceptional rooms and suites, 100% smoke free, private lake view balconies, free high-speed internet access, and beautiful conference facilities featuring foods from Savories Catering are among the luxurious extras setting the Inn on Lake Superior in Canal Park apart from other Duluth hotels. The only thing we overlook is the Lake. Reserve on-line today! ... more   less 
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Also Known As:
The Inn On Lake Superior Hotel Duluth
Hotel On Lake Superior
Lake Superior Inn
On Lake Superior Duluth
Lake Superior Hotel

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