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“Job well done!” 5 of 5 stars
Review of The Inn On Lake Superior

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Ranked #3 of 32 Hotels in Duluth
GreenLeadersBronze level
Maple Grove, Minnesota
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Job well done!”
5 of 5 stars Reviewed January 27, 2014

Tried to check in early-room was not done. 20 minutes later my phone rang and I was told it was ready-thats great customer service. Aaron did a great job of cleaning my room. It was spotless. Breakfast was more than ok; it was delicious and everything was kept filled and the area cleaned. During my stay I walked past numerous workers and almost everyone asked if I needed anything. Pool area was very clean and no chlorine odor to overpower your senses. Overall, a great place to stay!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 29, 2014
Dear kboser53,

Thanks so much for staying with us and posting your nice review! We want to provide all our guests with an excellent experience that makes them happy they decided to stay with us. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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617 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • English first
  • Any
English first
Hood River, Oregon
Top Contributor
86 reviews 86 reviews
59 hotel reviews
Reviews in 64 cities Reviews in 64 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 22, 2014 via mobile

I stayed here for only a couple nights during a frigid cold-snap in Jan. the reception staff was great, my double-queen bed room was big, well appointed, and with a balcony overlooking lake superior. My room had a nice big tv, very comfy bed and was super-clean room. The morning breakfast had the usual stuff, but the Belgian waffles are a nice touch. The location of the hotel is perfect for wandering the waterfront shops and restaurants. Grandmas restaurant down the street was excellent!

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 23, 2014
Dear BizDevRoadee,

Thanks for taking the time to post your remarks about your recent stay with us. I'm glad you like what and how we do things here, and that you were able to escape the cold in pleasurable surroundings. I hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
63 reviews 63 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 21, 2014

I was coming into Duluth in the early evening and needed a place with easy on/off of 35E, had a lake view, and was quiet and serene. I found it at The Inn on Lake Superior! I liked the fireplace in the loby where I could have a coffee while the car warmed up in the -15F morning. The sunrise was that deep blue, yellow and orange with the lighthouse in the distance. I didn't actually know how beautiful it was until I woke up! The price was right, given a Monday night. Given the number of cars in the parking area, they must have been almost full but still the staff was able to upgrade me. There are 2 - 3 restaurants that you can walk to. Didn't have time this morning to look at the shops across the street but next time I will. Coffee, hot chocolate and tea available all day long. Nice shower. Big towels. Little deck, but I only went outside to take photos! Breakfast staff very nice, as well!

Room Tip: You know, the room facing the lake cost a bit more...but why not?? The view in the morning is well...
See more room tips
  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 23, 2014
Dear REJ810,

Thank you for staying with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2014

A group of us (18 people) stayed for 4 nights and our entire stay was at this hotel was perfect. Friendly staff , very helpfull. Lots of room where you have breakfast and it's a nice place to even order pizza and sit all together as a group. Also a nice touch with the smors and bonfire's on the lakeside of the hotel. Pool area was good although we couldn't use the pool on the roof. (To cold). I would've gone in no matter how cold it was outside. Either way I would definetly stay here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 16, 2014
Dear Dean G,

Thank you for choosing our hotel for your wonderful group visit, and for posting your comments. It was wonderful for us to see so many people connecting and reconnecting while you were here. I'm glad you were happy with us and hope you will be our guests again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estevan, Canada
1 review
5 of 5 stars Reviewed January 10, 2014

We were passengers on a diverted flight that was held over. The entire staff bent over backwards to help us all! Not once did we hear the words "no or can't". Fabulous beds , food, and well, everything!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 13, 2014
Dear George L,

Thank you so much for your review---we are so glad you enjoyed your stay with us, even if it was unintended and under less than perfect circumstances! Our staff members aim to do everything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk River, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 7, 2014

All hotel employees were very helpful. If they didn't know the anwser, they found somebody that did. Very courteous and polite. It was a pleasure staying there. Breakfast was also exceptional. One of the best for a hotel

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 9, 2014
Dear Brandon D,

Thanks so much for sharing your nice comments about your recent stay with us. I'm glad we exceeded your expectations and appreciate your recognition of jobs well done by our team. I hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2014

My wife and I took a trip to Duluth in December 2013 and stayed at this hotel. We stayed in a Lakeside King Room, and the view of Superior was amazing. The room was very clean, the fridge had two cans of pop and two bottles of water, the bed was comfortable, and the staff was extremely friendly. My only complaint about the hotel was that it was a bit noisy in the hallways, and you could hear people in the adjacent room. All in all, I will definitely return to this hotel on my next trip to Duluth.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at The Inn On Lake Superior, responded to this review, January 5, 2014
Dear Peter U,

Thank you very much for your recent visit and for taking the time to post your comments and 5 star rating. It is always our pleasure to receive guest feedback especially when it is as positive as yours. We look forward to and welcome the opportunity to serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn On Lake Superior

Address: 350 Canal Park Drive, Duluth, MN 55802
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Duluth
#1 Romantic Hotel in Duluth
#1 Family Hotel in Duluth
#2 Business Hotel in Duluth
Price Range (Based on Average Rates): $$
Number of rooms: 175
Official Description (provided by the hotel):
Indoor and year-round rooftop pools, complimentary hot breakfast bar, nightly campfires along Lake Superior with ooey-gooey S’mores, exceptional rooms and suites, 100% smoke free, private lake view balconies, free high-speed internet access, and beautiful conference facilities featuring foods from Savories Catering are among the luxurious extras setting the Inn on Lake Superior in Canal Park apart from other Duluth hotels. The only thing we overlook is the Lake. Reserve on-line today! ... more   less 
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Also Known As:
The Inn On Lake Superior Hotel Duluth
Hotel On Lake Superior
Lake Superior Inn
On Lake Superior Duluth
Lake Superior Hotel

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