My sister and family and my family decided to get away for Thanksgiving this year, and booked Queen adjoining rooms at the Inn On Lake Superior. They weren't cheap ($171 each after taxes) but we decided it would be worth it to have the family together with the adjoining rooms- with young kids it's nice to be able to put them to sleep in one room, and the adults can socialize in the adjoining room.
We traveled over 150 miles , and got there pretty early ~11:30. Was told to give a call on our way in and they'd see if they could have rooms ready for us when we got there. Unfortunately,they weren't able to do that, and advised us to check again at 2:30. At 3:00 we were finally able to check in- but were told there were no more adjoining rooms left.
When we told young woman at the desk we'd been waiting for those rooms all day, she said "sorry, we can't honor room requests". What? We sure weren't told this when we reserved them well in advance, and we weren't told this as we waited for them all day, so we were understandably upset.
Another young woman came out to help us, and she looked over the hotel map for at least 15 minutes before finding us adjoining rooms. So what was that all about? What were they saving those rooms for? Then we waited another 10 minutes to get checked in. So in total we waited over 25 minutes, and with a bunch of young, tired, hungry kids (and adults)- that was not fun.
Although the hotel is situated very conveniently, and is great for the kids with the pool and free breakfast (tho I take issue with their advertised "hot breakfast" -waffles and bisquits/gravy is not my idea of hot breakfast), I'm not sure I trust reserving a room there- I like to know what I'm reserving (ie waterfront, 2 queens w/sofa pull-out, adjoining, etc), and I want to feel confident that the hotel will have that room ready when we check in. Pretty basic.
*Note- I did respond to a auto-email review request from hotel after we got home, but have not been contacted by anybody, an apology would have been nice.