In the past we have loved the Country Inn & Suites- this one was a major disappointment.
I had called the hotel directly to confirm our reservation about a week before we got there. After some searching, they found our reservation. I wish at this time they would have told me that their pool was going to be closed for scheduled maintenance, but they didn't.
I checked in to find the pool was closed, and when I asked if they could do anything for me, the on duty manager said there was not. I explained I had two small children who needed to play and release their energy after our long drive, and that I would not have booked the hotel if I had known the pool would be closed. They shrugged their shoulders and apologized saying the pool might be open in the morning (which it was not, and we were checking out anyway).
We unloaded and settled into the room. The hotel is under renovations, and there is need for the same. Unfortunately, renovations would not explain why there was hair all over our bathroom floor- even hanging from the blow dryer on the wall. Gross!!
About 30min into our stay, I heard a loud rumbling. On quick investigation, we found a train track right behind the hotel with very little sound proofing between it and our sleeping children!
Overall the staff was pleasant, if not helpful. We paid twice as much for this hotel then for any other hotel on our trip, and it was the worst by far. The breakfast was good and included sausage & eggs on biscuits. Saying this, we will not be staying here again!
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- Also Known As:
- Country Inn And Suites Duluth South
- Country Inn & Suites Duluth South Hotel Duluth
- Country Inn Proctor
- Proctor Country Inn