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“Great hotel!” 5 of 5 stars
Review of BEST WESTERN PLUS Spirit Mountain Duluth

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BEST WESTERN PLUS Spirit Mountain Duluth
2.5 of 5 Hotel   |   9330 W Skyline Parkway, Duluth, MN 55811 (Formerly Country Inn & Suites Duluth South)   |  
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Ranked #12 of 32 Hotels in Duluth
Thunder Bay, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
“Great hotel!”
5 of 5 stars Reviewed April 19, 2011

We were very pleased with our choice to stay here. It was our first time in this hotel chain. The room we chose was a king suite and it had a couch and chair in a separate living area, and a microwave and fridge. The breakfast was really great with WAY more food choices than the usual hotel we stay at. Lovely having waffles and gourmet coffee in the morning, not to mention ham or sausages! Our only complaint was the first night there was a lot of noise in the hallway. I called the front desk twice, because I had been unable to sleep all night. I had a reduction of my bill for that night, but would really have preferred it to have been quiet all night and not had that issue. I feel as though hotels should have regular security checks and listen for noisy party people, especially after a complaint. Why should anyone have to call twice? The noise issue wasn't the fault of the hotel, and they tried to help immediately after I called. The second night was quiet, and I slept well.
Another nice little perk is the cookies available at all times. I joined the club to collect points, and liked this hotel so much that I will seek out the Country Inn and Suites hotel wherever I travel!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Guest Relations Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, May 2, 2011
We appreciate the feedback and will use it to fine tune our operations.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerly,
Deanna Gregorich
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Davidsonville, Maryland
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 47 cities Reviews in 47 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 11, 2011

I usually stay here when flying in or out of Duluth, Have been staying here off and on for the last few years. Friendly staff, clean hotel, nice rooms, great breakfast. Close to some other restaurants as well. Convenient to I35 yet still quiet.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Front Office Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, March 8, 2011
We appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerly,
Deanna Gregorich
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato, Minnesota
1 review
5 of 5 stars Reviewed November 10, 2010

Excellent Breakfast, enjoyable pool and hot tub. Location is close to Duluth without the high downtown prices. Close to many attractions.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2010

Stayed two nights and enjoyed the amenities-Spirit Mountain view was nice and trains passing occasionally werent a big deal, in fact, our son enjoyed it. Only downside was uncomfortable sleeper sofa, but that's always hit and miss anyway. Workout room was small and the treadmill could stand updating, but that and the eliptical were functional so that's what matters. Breakfast was nice and had adequate choices.
Staff was extremely friendly and helpful at check-in. Would recommend if you want a nice place at a fair price.

  • Stayed October 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
's-Gravenzande
Top Contributor
71 reviews 71 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 9, 2010 via mobile

After checking in we went to our rooms and found out that one wasn't made yet. We called and within 5 minutes they gave us 2 new rooms. Our room was OK but the other had some minor things like a missing light bulb and the sink hardly drained. But we all had a good night's sleep and that is why we came. Breakfast in the lobby due to renovation of the breakfast room.

  • Stayed September 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Front Office Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, October 19, 2010
On behalf of our entire staff here at the Country Inns & Suites we apologize for the concerns you have about your experience at this hotel. Our renovations are now complete. Our breakfast room is now better then ever and we have added some new things to our menu.

We hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,
Deanna Gregorich
Assistant Manager
Country Inn & Suites Duluth South
218-628-0668
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Minot, North Dakota
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 25, 2010

The hotel was what we expected--clean, in a good location, and with good service. However, the pool was very cold and hot tub was lukewarm at best. The desk manager said she was unable to adjust the temp--no wonder no one was using the beautiful pool area. The fan in our bathroom did not work, which eventually led to the steam from our shower setting off the smoke alarm in the room. I learned that the hotel manager had been aware of this situation, and hadn't yet fixed it. Could have been dangerous, and that room probably should not have been used.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Front Office Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, October 8, 2010
We would like to take the time to apologize for the inconvenience of the maintenance issues you've experienced at this location. We have immediately implemented methods to ensure that there are no further instances with the heating of our pool area. The problem you experienced with the fan in your was a mechanical issue that we were working on during the time of your stay and have since fixed.
We appreciate the feedback and hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,
Deanna Fontaine
Assistant Manager
Country Inn & Suites Duluth South
218-628-0668
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
69 reviews 69 reviews
69 hotel reviews
Reviews in 62 cities Reviews in 62 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 20, 2010

This is a nice hotel in a wonderful location. However, this hotel may have had some water damage recently. Our room had a faint smell of carpet that had been dried out. In addition, the rooms that should be used for breakfast were closed up and breakfast was in a small area in the lobby. Most people had to take their food back to their rooms as there was no room to eat. I felt that this hotel was overpriced considering this water problem. I would not recommend this hotel until the problem is solved

  • Stayed August 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Front Office Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, October 8, 2010
On behalf of our entire staff here at the Country Inns & Suites we apologize for the concerns you have about your experience at this hotel. Thankfully the work that was being done to our hotel due to the water damage we incountered is now complete.

We appreciate the feedback and hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,
Deanna Gregorich
Assistant Manager
Country Inn & Suites Duluth South
218-628-0668
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Spirit Mountain Duluth

Address: 9330 W Skyline Parkway, Duluth, MN 55811 (Formerly Country Inn & Suites Duluth South)
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Duluth
#10 Romantic Hotel in Duluth
#11 Family Hotel in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Spirit Mountain Duluth 2.5*
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Also Known As:
Country Inn & Suites Duluth South Hotel Duluth
Country Inn And Suites Duluth South
Country Inn Proctor
Proctor Country Inn

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