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“Nice rooms, not so nice staff” 4 of 5 stars
Review of Holiday Inn & Suites Duluth Downtown

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Holiday Inn & Suites Duluth Downtown
3.0 of 5 Hotel   |   200 West 1st Street, Duluth, MN 55802   |  
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Ranked #15 of 34 Hotels in Duluth
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice rooms, not so nice staff”
4 of 5 stars Reviewed August 20, 2014 via mobile

I really liked that the parking ramp was right at the hotel entrance. I really liked the rooms. The rooms were clean and comfortable. I was not, however, impressed with the check-in staff. I felt hurried even though there was not a line. Nice pools.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
    58
    41
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Norwegian first
  • Portuguese first
  • Any
English first
Detroit Lakes, Minnesota
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 13, 2014

I stayed here one night because my son was registering for college. I love that you pull into the parking ramp and then enter the hotel from there. This would be great if it is raining or snowing. The lobby was nice and clean. Our room was up on the 8th floor, and the elevators seemed nice and quick. We have a view of the city though, not the lake. Two queen beds, nice sheets and pillows. The bathroom needs a good cleaning, and fan. Evidence of mold on the ceiling. The hotel has a little mall connected to it, that was nice for breakfast and a late night drink. I'll probably stay some where else when we move him in. I decided to try a different hotel each time we visit.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, August 21, 2014
Dear MB, Thank you for your review on our property and for staying with us. We appreciate your feedback and comments. Yes we love our covered parking ramp especially if it rains or snows and also our Holiday center mall with our three restaurants and other stores. Thank you for bringing to our attention your bathroom ceiling; we are having our maintenance and housekeeping teams go room to room on that floor to check and clean any ceilings/fans that look dirty, etc.

Again, we are glad you enjoyed your stay and we hope you will come back again soon.

Sincerely,
Gerry Goldfarb
General Manager
Holiday Inn & Suites
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minnesota
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 12, 2014

We had a wonderful stay at the Holiday Inn, Duluth. The Walk to Canal park is only a couple of blocks, and the weather was perfect. The last day it drizzled, so we walked the skyway instead! Location was wonderful! Everything you need is nearby. The front desk was awesome. They answered all our questions about restaurants and activities. We will be back!

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, August 21, 2014
Dear shortyvaca, Thanks for staying with last week and for the review of our property and your stay. We are happy to hear you enjoyed your stay and enjoyed the skywalk to the harbor and canal. We look forward to your next visit!

Thank again,

Gerry Goldfarb
General Manager
Holiday Inn & Suites - Duluth MN
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Maple Grove, Minnesota
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 11, 2014

We stayed here for 3 nights on a couples getaway which involved day trips to area attractions and plenty of night life. The hotel is in walking distances of the downtown bars and restaurants + Canal Park. The walk is interesting and at night we felt we needed to be vigilant of our surroundings. As for the property itself, the lobby is fairly small. Check in service was minimally friendly. The only restaurant we frequented was Porter's for breakfast. It was strangely laid out and dirty but the food was fairly decent. The rooms were the best part, they have been recently renovated. The beds were comfortable and the bathroom was clean and fairly modern. The price was a lot better than Canal Park hotels which were sold out 4 months in advance of our visit. Overall we would stay here again.

Room Tip: Ask for Canal Park view
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, August 28, 2014
Dear Tator320,

Thank you for your candid review. We are happy to see your compliments of our newly renovated guest rooms with comfortable beds and modern bathrooms. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Thank you again for your feedback.

Sincerely,

Connie D
Case Manager
IHGCare
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 10, 2014 via mobile

This hotel has two pools, one near the lobby, which does not have any rooms looking over it, and one on the 8th floor surrounded by an "atrium" of rooms. Unfortunately for us, we were on the 10th floor overlooking the pool. The noise was outrageous, with extremely young (and over tired) children screaming well past the 10:30pm pool time close, making it impossible for us to sleep. The hotel offering to move us to a quieter room at 10pm was nowhere near adequate. How about closing the pool at a more reasonable hour?? This was a terrible experience, and we will NEVER stay here again!!!

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, August 11, 2014
Dear TractorGirl800, Thank you for staying with us during your stay in Duluth. I apologize for the noise you experienced during your stay in our Atrium area. Our two pools are so popular and our guests love them that we've always had quiet time with the pools closing at 10:30pm as that has been the most preferred time when we've asked our guests staying with us previously. We've had many guests want us to stay open later (11p-12a) so we have tried to find a happy medium for all of our guests. Again I am very sorry for the noise you experienced during one of our very busy nights. We will look at this time recommendation again but we do have our 24 hour security team and a Manager on Duty close it down promptly at 10:30pm to ensure quiet time for all our guests. Thank you again for staying with us and providing your review.

Sincerely,
Gerry Goldfarb
General Manager
Holiday Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 7, 2014 via mobile

We recently stayed 3 nights.very friendly service, clean rooms and good location. The shuttle took us anywhere we wanted to go and picked us up from our destination.this was a great service. We parked the car for three days and either walked or shuttled. As well the trolley service stops right outside hotel and takes you to major attractions for 50 cents! It runs every half hour through most of the day. Breakfast was good and again very pleasant service.lots of shops, bars and restaurants within walking distance. Lovely city!!

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, August 11, 2014
Dear Loraine01, Thank you for your review of our hotel and for staying with us during your stay in Duluth. We are very happy you enjoyed your stay and we look forward to you staying with us again. Thanks again for your feedback.

Sincerely,
Gerry Goldfarb
General Manager
Holiday Inn & Suites
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mi
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed August 6, 2014

On August 5th I called the hotel and spoke to Kayla to help me pull of a birthday surprise for my husband. He was staying at this hotel while on business and I wanted to surprise him from Michigan. Kayla helped me order desserts from a local restaurant and have them sent up to his room along with a card. She was so friendly and helpful and it really made his birthday on the road a little better. I appreciate her and the rest of the staff's help and so happy that they went above and beyond to pull off a little birthday cheer! Thank you!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, August 8, 2014
Sarah G, Thanks for the nice review and comments with regards to your husbands stay with us this past week. I have shared your comments with Kayla and the rest of our team as we are always excited to get feedback like this and I'm so happy my team went above and beyond for you. Thanks again and I hope your husband stays with us again for his birthday but with you next time!

Sincerely,

Gerry Goldfarb
General Manager
Holiday Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Duluth Downtown

Address: 200 West 1st Street, Duluth, MN 55802
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Duluth Downtown 3*
Number of rooms: 338
Official Description (provided by the hotel):
Holiday Inn & Suites Duluth Downtown is the largest, full service, NON SMOKING hotel in Duluth. We are centrally located in the heart of downtown on the hub of the Skywalk System; directly connecting us to DECC. We have two pools, saunas, whirlpool, children's wading pool as well as three restaurants within the hotel. We offer complimentary shuttle service, free parking, free Wi-Fi, 24HR business center and a 24HR fitness center. Room variety includes King, Two Double Bed rooms, Lakeview rooms, Jacuzzi, King and Two-Double Bed Suites. Welcome! We'd love to have you as our guest! Duluth starts Here! ... more   less 
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Also Known As:
Holiday Inn And Suites Duluth Downtown
Holiday Inn & Suites Duluth Downtown Hotel Duluth
Holiday Inn Duluth
Duluth Holiday Inn

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