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“Have stayed here a few times, always satisified” 4 of 5 stars
Review of Holiday Inn & Suites Duluth Downtown

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Holiday Inn & Suites Duluth Downtown
3.0 of 5 Hotel   |   200 West 1st Street, Duluth, MN 55802   |  
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Ranked #17 of 31 hotels in Duluth
Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Have stayed here a few times, always satisified”
4 of 5 stars Reviewed January 15, 2013

This Holiday Inn offers nothing too special, but it is a solid place to stay. The pool is in the center of the hotel, with many floors overlooking it. The layout is fine, the rooms are nice (but not too nice; I'd recommend some updating).

Friendly staff, too. I didn't need to rely on them too much, but they were always pleasent and helpful.

The location of this Holiday Inn can be good or bad, depending on how you look at it. On one hand, it's crammed in downtown Duluth, so you're nearby many hotspots. On the other hand, it's not in Canal Park, but that's a minor quip.

Overall, thumbs up!

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, January 28, 2013
Thank you for taking the time to review our hotel! We appreciate your comments as we discuss these among our team meetings to improve our hotel in any way we can. Good news! We are in the middle of our huge guest room renovation and our guest rooms are being updated floor by floor. We look forward to you staying with us again and checking out our newly renovated rooms in progress.

Gerry Goldfarb
General Manager
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319 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Goodland, Minnesota, United States
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 15, 2013

I stayed at the Holiday Inn a couple years ago in one of their pre-updated rooms and was not all too impressed. I've since returned this December and stayed in one of the updated rooms and was pleased. Definately improvements happening. Also, the staff is excellent, they will go above and beyond for any request you have. Much appreciated! One bonus to the place is that they have an in town shuttle van which is super useful, all you have to do is call the front desk and set up a time for them to bring you to your destination.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 14, 2013

My wife and I usually stay in Canal Park when we overnight in Duluth on our way north. This time we were late getting into town and decided to try the Holiday Inn and Suites. We offered them about half of what they wanted for the room (and got it--always worth trying late in the day), but I guess we got what we paid for. My wife refused to walk barefoot on the carpet, which was a Rorschach test of stains. It was a place to sleep, and that's about it. Would definitely not go there again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, January 26, 2013
Dear tallguy442,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel and the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Edina, Minnesota
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 10, 2013 via mobile

This was our first time staying here, we stayed in a kids suite. All of the rooms are in need of an update. Our room had water leaking or draining from the heating unit which caused the carpet to be wet by it. The sink countertops are so low, that you have to stoop to wash your hands ( my relatives staying in a non kid suite said the same thing). The two pool areas are nice, but again, it seems like if I visited in the 1970's, nothing would have changed. It seems very convoluted to get from one place to the other in this hotel.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry_Goldfarb, General Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, January 29, 2013
Thank you for your review on your stay at our hotel. I want to apologize for your room condition during your stay. I have shared and discussed this with my team and we have taken steps to make sure the heating units in all our kids suites are not leaking since I'm not sure which room it was you stayed in. I also wanted to let you know that we are currently going through a large renovation project on all our guest rooms, corridors, and much more. We hope you will give us another try in the future. Thank you again for the review and feedback.
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Thunder Bay
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 3, 2013

My husband and I frequently travel to Duluth and have stayed at the Holiday Inn Duluth many times. We stayed there last month and all was well until we came home and found our credit card was charged not only for the night we spent there in early December but again in late December (when we were not there). When my husband called to complain and have the charges reversed he was told the hotel accountant would be calling him back. When she called back she gave him nothing but attitude saying it was our fault and we had booked the room and not called to cancel. This is simply not true as it was charged for a Thursday night stay and my husband works every Thursday not to mention we would not have gone away this close to Christmas! An apology would have been nice in addition to knowing how this error happened in the first place. Credit card numbers should be handled with care!! As I said our experience has been good up unitl now but we won't be back if this is how we are treated!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Duluth Downtown, responded to this review, January 15, 2013
Dear debino,

Thank you for taking the time to write a review about your stay with us and we greatly appreciate you taking the time to bring this matter to our attention. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2012

This hotel appears to be a little worn but the people that work there go out of their way to make you comfortable and it is convenient to the entire city. The rooms are clean (top priority) as are the common areas. Overall, this was a nice place to stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 22, 2012 via mobile

This place is really awesome! The staff is great Kayla at the front desk is awesome, she had an amazing smile always on her face whenever we walked pass the desk and was so great to my family and I. The view out to the lake is breath taking when you look out the window in the morning! I definitely would like to come back for the whole experience again! If I had one complaint I would say I didn't care for the sauna or the pool much, but who cares when your getting good service!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn & Suites Duluth Downtown

Also Known As:
Holiday Inn And Suites Duluth Downtown
Holiday Inn & Suites Duluth Downtown Hotel Duluth
Holiday Inn & Suites Duluth Downtown Hotel
Holiday Inn Duluth
Duluth Holiday Inn
Address: 200 West 1st Street, Duluth, MN 55802
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Duluth Downtown 3*
Official Description (provided by the hotel):
Holiday Inn & Suites Duluth Downtown is the largest, full service, NON SMOKING hotel in Duluth. We are centrally located in the heart of downtown on the hub of the Skywalk System; directly connecting us to DECC. We have two pools, saunas, whirlpool, children's wading pool as well as three restaurants within the hotel. We offer complimentary shuttle service, free parking, free Wi-Fi, 24HR business center and a 24HR fitness center. Room variety includes Lakeview rooms and Kid, Jacuzzi, King, and Two-Double Bed Suites. Welcome! We'd love to have you as our guest! ... more   less 
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