My room was given away without my permission despite being reserved with a credit card AND getting a confirmation email. Terrible customer service over the phone. They left me a voicemail asking if I still wanted the room, and by the time I called back 3 hours later (because I was at work and couldn't answer my phone), my room was already given away to someone else! Will never attempt to rent a room here again. I do not understand how this can even happen.