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“Avoid” 1 of 5 stars
Review of Cape Superior Inn

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Cape Superior Inn
5133 North Shore Scenic Dr, Duluth, MN 55804   |  
Hotel amenities
Ranked #25 of 32 Hotels in Duluth
Moline, Illinois
1 review
5 helpful votes 5 helpful votes
“Avoid”
1 of 5 stars Reviewed October 8, 2013

Dirty, smelly outdated, room not as pictured, clerks not available, refused to refund money for night not used. There was no phone in the room, windows drafty and heat was minimal. TV got one channel. coffeepot had leftover coffee pack in it, microwave was filthy on top and sides, I didn't want to touch anything and kept shoes on the entire time.
Hair was in the bathroom sink as was some kind of debris, shower old and gross, Clerk available from 10-9 NOT 24 hours.
No ice, decided to leave and find another place to stay and clerk refused to refund the money as she took the money up front.

Room Tip: Avoid, this review will probably be removed. Do your homework. no wonder AAA or BBB do not recomme...
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim G, Manager at Cape Superior Inn, responded to this review, October 13, 2013
Hi:
I am the Manager of Cape Superior Inn.

Our office ours are 10 AM-10PM . I live on site. If our guests need anything they can come to the office within our office hours.

The customer called me and we made a reservation on line. He gave me his email address so that I could send him confirmation of his registration. On that confirmation page it states what our policies are. We have a 24 hour cancellation notice.

When the guest made reservations he booked for 3 days and 2 rooms. At this time I gave him a 10% discount because he was staying with us for 3 days and 2 rooms. This discount was a total of $64.00.

When the guest checked in he thanked me for the discount. I told him we were happy to have him.

After about 20 minutes he came back in the office and stated that his room was dirty and that he wanted housekeeping to come and clean it. I told the guest that I would go with him right then and I would like to see what the problem was. We both left the office and went to the room together.

When I walked in the room the guest pointed out the microwave and the fridge. I went over and looked at it and yes the housekeepers did not clean it properly. He then had me go to the bathroom because the sink was dirty. The sink looked like it needed to be wiped clean.

So I apolizied to the guest and I told him that I would clean it myself. He said that would be great. I even said that I would give him a refund for the housekeeping issues. He said that he didn't need one that it would be fine if I could just clean it.

The next day I personally went in with another housekeeper and we took out the garbage ,dirty towels, replaced the dirty towels with clean ones and made up one of the beds. On one of the beds was a suitcase. Our policy is not to touch anything if it is on the bed and we wont make up the bed.


On the 3rd day the guest came in the office with the other guest who was staying.
The guests said that since the weather was raining and not very nice that they were going to check out 1 day early but they wanted the refund for that day.

I pointed out to both of the guests the time. It read 10:35AM. They wanted to get their refund for the 3:00 PM checkin. I stated to both of the guests that we had a 24 hour noticie for cancellation and that between the time now 10:35AM and 3PM checkin was 4 hours and 35 mn. That did not give us 24 hour notice.

At that time one of the guests got really nasty with me and threating me. He screamed at me demanding to see where he signed we had a 24 hour notice cancellation policy.He yelled at me demanding a refund.

He stated that if I wanted to play that game, he could to. I stated to the guest very calmly that I was not playing any game and that our policy was a 24 hour notice. He then stated that he would turn us in to the Better Business Bureau. I told him if he felt he had to he could but I would responde to his complaint.

When I would not give him a refund he complained about the housekeeping. He said no one came in and cleaned up the second day. I told him directly that he was lying because I personally cleaned it with another housekeeper.

This guest was very hostile when I would not refund his money. He was very threatening towards me.

Yes, we had a housekeeping issue. It was corrected and the guest was satisfied. Now when he could not force me to give him a refund because of the bad weather he gives us a bad review.

This customer stayed with us for 2 days. If he was so unhappy about our Inn he could have checked out right away and I would have refunded the full amount. He stayed 2 days and on the 3rd day he didn't like the weather so he was checking out and wanting a refund.

No I will not refund him any money. He was very discourteous and hostile towards me.

I am sorry that we could not satisfy this customer but I do have to go by the policies that we have.

Sincerely,
Kim-Manager of Cape Superior Inn
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19 reviews from our community

Traveler rating
    10
    1
    3
    0
    5
See reviews for
4
9
1
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Rochester, MN
1 review
5 of 5 stars Reviewed September 19, 2013

This is the perfect place if you want to get away from the craziness of the Duluth harbor. The view couldn't be better and the restaurant next door is top notch. A few updates may be in order, but if you want top of the line, you'll pay for it and it's the view that will keep me coming back every time.

Room Tip: I enjoyed the second floor because the view was unobstructed.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim G, Manager at Cape Superior Inn, responded to this review, September 17, 2014
Hi Katie:
I am very pleased you stayed with and enjoyed your stay.
Since your visit we have actually updated our rooms. We would love to have you stay with us again.
Sincerely,
Kim-Manager
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Madison, Wisconsin
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 5, 2012

Duluth does not have an abundance of reasonably priced lodging, especially during a Saturday night during peak fall color. I was happy to find this for $100/night- no breakfast. It is relatively quiet as far as road noise, since it is on old Highway 61 and so near Lake Superior you could here the waves rolling in. Unfortunately, the Clearwater Grille next door (shared parking lot) was busy until nearly midnight. The motel itself was clean but dated.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, Manager at Cape Superior Inn, responded to this review, October 13, 2012
Thank you for posting! The night you stayed was a bit busy next door, since they had two large wedding receptions. Most of the nights are not like that, and I hope that you give us another chance in the future. We are working on upgrades to all of the rooms, to get them out of the 70's decor. Hope to see you again soon!
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Plymouth, Minnesota
Top Contributor
65 reviews 65 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 1, 2012

We stayed in Cape Superior Inn, September 2012 end.
The Motel is quiet and clean. The room we stayed in had a working kitchen, TV, Sofa and 2 bedrooms. The toilet was functional and clean.
The best part of the motel is the view, its awesome.
There is a restaurant next door, but we did not eat there.

Room Tip: All rooms face Lake Superior, its awesome
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, Manager at Cape Superior Inn, responded to this review, October 13, 2012
Thanks for posting! While we may not have all the amenities of the chain motels, but we do have the "million-dollar" view at a reasonable price. Thanks for staying with us! Hope to see you again in the future.
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Tomahawk, Wisconsin
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 25, 2012

The Cape Superior Inn reminded us of a European Hotel. The room was small as was the bathroom and shower (shower head too low for a taller person). Our room was decorated very nicely, not the standard hotel decorations. The room was clean and comfortable. Check in was friendly and efficient and our request for extra pillows was handled courteously. The rooms have outside entranced and exterior stairs. There is no air and no cable or satellite tv. This hotel is about 12 miles from downtown Duluth but has the advantage of having a very nice view of Lake Superior across the highway.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, Manager at Cape Superior Inn, responded to this review, September 29, 2012
Thank you so much for staying with us! Some of the rooms do have satellite TV, but not all, and I'm working to rectify this. I hope you stay with us again soon!
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Badger, South Dakota, United States
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 5, 2012

I would recommend this motel to anyone looking for a quiet clean place to stay. The view of Lake Superior was awesome. The manager was a great guy. The room was very clean. We sat outside our room on two different nights and watched the ships come into the harbor. The resturant next door had wonderful food. The bottle shop was great. We had a pickup and a large trailer that they made sure we had a place to park out of the way. If we are in the area again we will be sure to make reservations here.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, Manager at Cape Superior Inn, responded to this review, September 12, 2012
Thanks Trish! I'm glad you had a great time! We're always trying to improve and keep you coming back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Earth, Minnesota
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 17, 2012

Just a wonderful inn. The view of Lake Superior from the second story deck is beautiful, the manager is friendly and helpful, the room is cozy and homey with extra touches that shows the inn is cared for, nicest liquor store I've ever been in, and a great bar/restaurant next door. All the staff made you feel like you were a friend of theirs. I'd stay there again in a heartbeat.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, Manager at Cape Superior Inn, responded to this review, August 19, 2012
Thank you so much! I know that you could stay anywhere on the north shore. I strive to keep the rooms spotless and the grounds clean, and our people happy and grateful that you are here. Hope you stop in again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cape Superior Inn

Address: 5133 North Shore Scenic Dr, Duluth, MN 55804
Location: United States > Minnesota > Duluth
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #25 of 32 Hotels in Duluth
Number of rooms: 15
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