Awesome shuttle service . Service awesome in general. But kind of a mix on "luxury" elements. (I'm SPG gold and spend 20+ nights a year in hotels, often westin). Although very clean, Lakeside "luxury" king was showing wear and tear...worn carpets that were luxurious a decade ago. Desk and side tables were cheap plastic veneer that was worn off the edges--tacky. Bed linens worse quality than Sheraton. Bed was worn down too, not that comfortable. Bath linens were great, Aveda products always appreciated, and turbo powered hair dryer great. Duluth hotels are so expensive for certain times of year, the options are very limited, so this is on par with the other nice hotels I think, what can you do. The view is awesome and the location and shuttle service are outstanding . I would stay again, but won't expect luxury.