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“Disappointed” 1 of 5 stars
Review of Beacon Pointe Resort

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Beacon Pointe Resort
2100 Water Street, Duluth, MN 55812   |  
Hotel amenities
Ranked #19 of 32 Hotels in Duluth
Saint Paul, Minnesota
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Disappointed”
1 of 5 stars Reviewed December 18, 2013

We booked a room here a year in advance…we were so excited to stay here. The property is beautiful but the carpet in our room was beyond disgusting. I have never seen anything so dirty and stained. Really….I can't believe they could accept guests into such a visibly dirty space. There were no glasses or cups in our room and we there was no refrigerator as advertised. The staff was friendly, but the service was terrible. They never made up our room and when we told the about it, they just pulled up the covers and tossed the pillows on top of the bed. It looked like a child's first attempt at bed making. I can't believe we paid well over $100 per night for this and waited for a year to stay there. Sure wish I read the reviews first. It is a shame that such a beautiful property is so poorly maintained.

Room Tip: Don't stay here unless it gets a make-over and new management.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy M, Manager at Beacon Pointe Resort, responded to this review, December 30, 2013
We are sorry to see that your stay with us did not meet your expectations, it is our goal that every guest experiences a level of service and accommodations that exceeds expectation and we apologize to you for not meeting that goal. As is common in the hospitality business furnishings and carpet do take a lot of abuse. We are happy to say we are doing some major updating this fall to keep our property the best in town. This includes a new breakfast area, new bedding, paint and carpet, among other things. If you’ll give us the opportunity to make this right for you, you may contact the General Manager Chris through the resort’s “Contact Us” web page. We would appreciate hearing from you directly and encourage you to get in touch. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
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    8
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45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2013

Was looking for a non-chain hotel to stay with my wife while visiting family for thanksgiving. Room was lovely and quiet. Top-floor penthouse suite living room had a awesome vista of Lake Superior with the lift bridge and downtown Duluth lights off to the side. Suite had a small fridge and microwave, and a jacuzzi-style tub also with a view of the lake. The bedroom had a not-so-awesome view of the I-35 offramp, but closing the shade made that problem go away. No highway noise, much to my surprise! We'll probably stay again.

Room Tip: Top floor penthouses have a great view of the lake and big windows to enjoy it. Go up if you can!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy M, Front Office Manager at Beacon Pointe Resort, responded to this review, December 3, 2013
Thank you for sharing your positive comment about your recent vacation at Beacon Pointe Resort. We hope the memories you made here last a lifetime – or at least until you come for your next visit. We look forward to seeing you again at Beacon Pointe Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, NE
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 1, 2013

The location of this place is worthy of a 5-Star rating, but several other items do detract from the overall rating. The mattress in our king-bed room showed two very noticeable "body-divots", the carpet was old and bubbled in a couple of locations, the bathroom appeared somewhat recently renovated, but the vanity countertop was low and the towels looked worn. The room was not overly large, and the fact that there was a table and other furnishings in the room made the room seem cramped, even more so with two suitcases in the room. The underground parking was a nice surprise.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy M, Manager at Beacon Pointe Resort, responded to this review, November 18, 2013
We are sorry to see that your stay with us did not meet your expectations, it is our goal that every guest experiences a level of service and accommodations that exceeds expectation and we apologize to you for not meeting that goal. If you’ll give us the opportunity to make this right for you, you may contact the General Manager Chris through the resort’s “Contact Us” web page. We would appreciate hearing from you directly and encourage you to get in touch. Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 28, 2013

The location was great- right on the lakewalk and the views of Lake Superior were unbeatable. However, unless you had a lake view room you would have no other place to enjoy the view unless you were outside on the front patio. There was no communal space inside that allowed you access to view the lake.
Our room shared a wall with the pool with windows facing the highway. Between the two, we did not sleep at all. The noise wasn't just muffled, it sounded as though you were directly in the pool area. Our 16 month old woke up continuously throughout the night, which led to long, crabby days. We asked the front desk for a transfer, but unfortunately nothing was available. We ended up leaving much earlier than planned because of how uncomfortable it was.
Overall, bummed about the experience, a warning at check-in would have been appreciated. Had we known the room we were assigned would be so loud we would have gone to another hotel.

Room Tip: Lake side rooms away from the pool if traveling with a family.
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  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy M, Front Office Manager at Beacon Pointe Resort, responded to this review, December 3, 2013
We appreciate every guest stay and believe that each and every experience with us should be all positive. We apologize that your expectations were not met, and if you’ll give us the chance, we would like to try and make it right. Please contact the General Manager Chris through the resort’s “Contact Us” web page. We would appreciate hearing from you directly and encourage you to get in touch. Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, MN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 18, 2013

This isn't a resort, per se, but it is very nice. All rooms are lake-side with balconies, so you're guaranteed a view. First floor has access to walk out to the green area by the lake front. You cannot easily access the lake, so don't expect to go wading or swimming (the water is so cold that you shouldn't try that anyway). The room was pretty standard otherwise. I had the standard king room. It's on the smaller side. Bed linens are on the lower end of quality, and the bed itself leaves a lot to be desired comfort-wise. Accessibility to outlets for charging devices is poor (had to move the bed). Staff is nice. Continental breakfast is a joke. The pool looks nice as it has a large gathering area to the side as well. Underground heated parking is nice for those Minnesota winters. It is easy to access most things in Duluth from this location.

Room Tip: If you want a view, you're not going to have any trouble. If you want amenities, you're goi...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 7, 2013

This is not a resort and offers no true “resort” amenities. This is a $300+ a night one bedroom Homewood Suites. We chose it as there were very limited rooms in Duluth last weekend. As a whole, the stay was adequate.

Set your expectations accordingly based upon my review below. We are refined travelers that recognize bad/good/great/excellent and have stayed in all types of places. I am also a fair reviewer.

At the Beacon Pointe Resort we stayed on the third floor with no rooms above us. The bathroom, kitchen and bedroom were clean. The building was quiet at night.

This is a typical mid-grade hotel experience. The building materials are cheap but look nice. The walls are thin. The fold out bed was horribly uncomfortable for even our twin 8 year olds. The single bedroom had no windows...what is up with that? The sheets and blankets were thin and cheap. The swimming pool is 5 ft. deep, the hot tub tiny, and the fitness center so small you could barely turn around in it. I didn't look at the sauna.

There were some stains on the carpet and lots of black mold in the base of the shower/whirlpool tile. There were also cobwebs in the light shades.

The morning breakfast was your typical continental with a waffle maker as the main attraction. The bananas were really brown (who put this out?) and the overall selection of fruit/breads/yogurt was so -so.

The staff was young and very nice. I didn’t complain about anything so I don’t know how they would have responded.

We never used the kitchen for more than coffee. It was clean. If you brought groceries and stayed in at night the $300+ value may have been better. We spent very little time in the unit.

If this is what you expect for your stay at Beacon Pointe, you will be fine.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mankato, Minnesota
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 30, 2013

Delightful staff, luxurious room, deck chairs to relax in as you watch Lake Superior, just a few feet from the shore, and minutes from anything you might need in Duluth. You feel so removed from everything, this is a true oasis.

Room Tip: Bring your own snacks-nice size fridge in each room.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy M, Manager at Beacon Pointe Resort, responded to this review, November 18, 2013
Thank you for sharing your positive comment about your recent vacation at Beacon Pointe Resort. We hope the memories you made here last a lifetime – or at least until you come for your next visit. We look forward to seeing you again at Beacon Pointe Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beacon Pointe Resort

Address: 2100 Water Street, Duluth, MN 55812
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in Duluth
Price Range (Based on Average Rates): $
Number of rooms: 53
Reservation Options:
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Also Known As:
Beacon Pointe Hotel Duluth

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