Please, for the sake of your vacation don't stay here.
I'm a veteran north shore visitor (25+ yrs) and my family and I make it a point to stay someplace new every few years. We won't be staying here again.
We rented a two bedroom suite - two beds and we ended up with two pullout couches (one in the living room and one in a bonus back room). Two balconies, one of which was tiny with a wobbly railing.
Location - One of its few positives. Easy access on and off 35, easy access to canal park, the rest of Duluth, and points further north. Minimal traffic noise which was surprising due to its proximity to 35. Stunning views from the windows/balconies.
'Resort' first impressions - Not reeaally a resort. Looks like a nice condo complex which is what it is. It's surrounded on both sides by privately owned condos (and yes, I feel sorry for them). The parking area was awkward - they don't have enough underground parking for the rentals so a lot of cars end up parking on the small street outside the condo buildings creating a lot of congestion. The staff at the desk seemed really nice and attentive at first. Part of the group arrived a bit later and even after informing the front desk of their eta and having them hold the second parking pass at the desk, the late arriving members of my family had to spend ten minutes convincing them of their identity.
The rental unit - Right away we noticed the odd floorplan. It's designed in such a way that the unit can be divided and rented as a 1 bedroom (king bed) + couch (living room) and kitchen suite AND a king bed (in living room with jacuzzi tub) + couch (in small bedroom) and mini fridge/microwave suite. There is one door to enter the suite and then two additional locked doors to pass through to enter both sides of suite with a door connecting the two halves in the main living area. Nice if you feel the need for double locked doors, not nice if you only rent half the suite and have noisy neighbors since the bedrooms were in the back (with no windows) right next to the main doors.
Other first impressions - Disgusting filthy carpet, nice appliances, tons of fruit flies flying around, dated linens (fake gold crush velvet anyone?), nice bathrooms with broken hardware and overly complicated showers. I'm not one to be overly grossed out by hotels even though I once worked in one but the carpet looked as though animals had been peeing and pooing on it. The view however was a wow.
After staying there for the weekend I can also say the following - The carpet is bad. Really bad. So bad that I walked around in my sandals all weekend and cringed every time I saw my nephew crawling on the floor. Several advertised items were not in working order: Fireplace, jacuzzi tub, sauna in the pool area, iPod docking station, broken bathroom hardware. We reported these issues to the front desk on three separate occasions and each time were assured maintenance would be up to fix them. The items weren't fixed by the time we left - disappointing to say the least. The pillows and beds lack dust mite/sanitation covers and when we investigated we found very stained mattresses and pillows. Mold was growing in bathroom nooks and along the bottom of the shower curtains. Fruit flies continued to fly around, landing on food, beds, etc. Sound traveled quite well from nearby units/guests. We weren't able to sleep with the windows open due to other guests drinking and shouting from their rooms and balconies until 1am.
So if you've managed to make it to the end of my review here's the short version - Nice location with a great view, A LOT of deferred maintenance/updating, pleasant staff (high school and college age), and dirty when it came to carpet and the beds. Please, if you want to stay in Duluth aim for some other establishment. We're planning on heading back to Canal Park next year where the rooms are clean, maintenance fixes things, and the view is just as beautiful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 weeks ago
Thank you for your response and we are glad to hear you liked the views at our property. We are sorry to see that your stay with us did not meet your expectations, it is our goal that every guest experiences a level of service and accommodations that exceeds expectation and we apologize to you for not meeting that goal. As is common in the hospitality business furnishings and carpet do take a lot of abuse. We are happy to say we are doing some major updating this fall to keep our property the best in town. This includes a new breakfast area, new bedding, paint and carpet, among other things. If you’ll give us the opportunity to make this right for you, you may contact the General Manager Chris through the resort’s “Contact Us” web page. We would appreciate hearing from you directly and encourage you to get in touch. As always, thank you for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.