My family and I stayed for 2 nights in July and found this to be a fairly niced hotel for the price. However, I do have a complaint in that I was charged twice for my room. We booked through a rewards program and had used our points to pay for the room. At the time of check-in, the hotel advised that they had not yet received the rewards payment, but after discussion, I was lead to believe that they were following up on this because I had received my confirmation and the points had been deducted from my account. I was not presented with a bill at the time of check out, but a week after arriving home I found that the hotel had charged us for the full two nights stay on my credit card. The Rewards Program is going to refund our money as the hotel said we should have disputed it when we were charged (which would have been difficult since we were not billed at check out but only saw the item on our credit card statement a week later). I would expect better communication and customer service and would be inclined to check out the Best Western on my next stay at Detroit Lakes.

We stayed July 10-12th 2012 - I planned the trip as a suprise birthday get away for myself and my Mom. I only live 2 hours away so I drove their in advance to compare this property to the Best Western Lodge Premiere right down the way. The beach is much bigger here and they were only a couple of dollars different in price. I reserved about 2 months in advance and then called and talked to Barb at the front desk to reserve a specific room # (to be close to the beach, not on the end, but not too close to the bar). She said I was quote "locked into Room #113" which would have been right in the middle. When I called to check on it a week or two prior to check in and talked to Jessica (not very pleasant) I was told I did not have a room number assigned so she said I could now only have #117 which I said would work. Upon check in I was put into #123. This room area did end up being just fine, but it was frusturating as this is not what I was quoted.

However the front desk was a great help in pulling off my surprise because I was having flowers, balloons, and cake delivered to the front desk to be put into our room prior to check in. This was accomplished. *(this may have had something to do with me not getting the room number I was told).

The room was great, nice size. Beds were uncomfortable but that is a matter of opinion. The bedding was very nice. The room walked right out to lake level so that was very convenient. Nice tv and also had a fridge (I cannot remember if it had a microwave).

The beach out front is a nice span and the sand is nice, but the waters edge and the water was disgusting. It is obvious they do not assign anyone to clean up. Dead fish floating every day and not the same ones. Gross. They also do not take care of the weeds or film on the water. I know this is Mother Nature but I work at a resort where we do keep up on this type of upkeep.

The restaurant was great and a lot better then I expected. Drinks were a little spendy but that is to be expected. The bruschetta (sp?) was so good.

I did not have any issues with train noises.

The indoor pool area is nice as well, along with a kiddie water area, and a hot tub which was actually very hot.

All in all I would go back and I do recommend this place.

We had a comfortable room with updated bedding, fridge/microwave, and darkening curtains. Loved the coconut-lime Bath and Bodyworks toiletries. Free drink each night was a nice touch. The whole place feels modern, high ceilings, neutral decor, good signage. Cost for the room was a great value, but no free breakfast bumped it down.

This hotel is right on the lake with a lovely swimming beach. We ate dinner out on the patio where the kids could play in the sand and water while adults lingered over drinks. The indoor pool area is kid-friendly with a splash-pad area, a shallow pool and a hot tub. The hot tub was really warm -- great for soaking but made the pool area too humid for a non-swimmer to relax and watch companions swim. There were plentiful pool towels.

We found the service friendly and pleasant but inconsistent. Restaurant, front desk and maintenance staff were not anticipating guest needs. We had to ask for children's menus. Servers were not knowledgable about wine list or local attractions. When the pool gate was jammed, the maintenance man waited 10 plus minutes before showing guests the alternate entrance to the pool which bypassed the gate. I asked the clerk if they honored the late-check-out time for Priority Club members. I expressed how glad I was when she confirmed they did, but then she didn't flag my record so I was having maids knocking and a phone call from the desk wanting to know when we were vacating the room on our last day.

We enjoyed a one night getaway at the Holiday Inn Detroit Lakes. We found that the room was very clean, fairly quiet, and well equipped with a microwave and a refrigerator, the bedding was super comfortable, and the hotel itself was easy to get around.

Upon check in we were given a room on the 1st floor, on the inside of the building, overlooking the sauna. We generally like to stay on a higher floor and asked the front desk if we could change rooms. They were very accommodating and changed us to the 2nd floor. The beach area had lounge chairs, as well as kayaks and paddle boats. There is a nice patio that overlooks the lake where the bar is located. There is a playground right on the property that looked like those who were playing on it were having fun.

We ate dinner in the restaurant. It is quite comfortable and family friendly with windows overlooking the lake. The service was good and the food was delicious! The pool area is nice and clean. Towels are available. There is a sauna and an exercise room but we did not use them. We had room service in the morning bringing up breakfast. The food was great, the caramel was HUGE.

Overall our stay was quite pleasant. We did hear a dog parking a few times from downstairs, but it didn't last too long. We would stay here again if we were in the Detroit Lakes area again.