I was flying into Duluth, MN late on Friday August 2nd, to meet up with my vacationing family. My wife went and checked into the Americinn at Cloquet, MN earlier in the day and got our key cards and drop off a few things. My flight was later than planned, but we finally got to the Inn at 2:30 AM. We tried to enter the Inn at a side door using our room keys, but the keys did not work. So we went in through the front desk door, no one was there. We made our way to the room and tried to open the door to our room, our key cards did not work there either. Went to the front desk to get some help where we were greeted with two sheet of paper that read "Helping another patron, be back soon" and "In case of an emergency call XXX-XXXX". Not wanting to mess around, we called the number making the phone in the next room ring off the hook, no one came for over ten minutes. When the night clerk did come in, he was confused as why his phone, that was ringing off the hook in the next room did not work. The next morning I planned on discussing the issue from the previous night with a manager only to fine out there was none; only a couple of young "adults" manning the Inn. When I informed them of our dilemma when we arrived the previous night, we got a few insincere "sorries" and no other actions. We paid well over $120 for this one bed room. If the "Inn" wants top dollar rates, then they better offer top dollar service. If you want your money's worth, stay somewhere else.
- Also Known As:
- Americinn Hotel Cloquet
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