I consider myself a very fair reviewer and don't never let minor things cause me to falsely rate a hotel. With that being said.... I had a good stay in the tower, my smoke-free room was clean and roomy however it was a bit dusty, especially when I turned on the ac/heating unit, it upset my nasal allergies big time!! I had to buy nasal spray to relieve it. The bathroom was very clean, but tiny. The hallways were clean, housekeeping very friendly and helpful. Front desk staff was ok, their attitudes could have been a little more helpful and upbeat. Parking was good and plentiful. The buffet's lunch and dinner was very good, but breakfast was not so good. I went to the Nightclub Cobalt inside the hotel and it was good, but if you plan on taking pictures for memories of fun times, don't! I was taking pics of my friends dancing and this rude security guard came up to me yelling "Mam, you can't take pictures in here!" I replied "In here, the club? I though that only applied to the casino". He said in a nasty tone "No! No where in the hotel!". Mind you, there are signs posted all over the casino saying "no picture taking in the casino". Nothing about anywhere else! it was other people taking pictures in the club but he had to single me out. Also if you plan on parking in the deck/garage and you have children with you, prepare to be harassed by security when you try to enter the building with them. I came in with my 11 and 2 year old and the guard ask me in an arrogant tone, "where are you going with those babies?" I replied, "to my room, would you like to see my key? I am a guest here." How embarrassing! All in all, the best part of my stay was the tower and winning at a slot. Other than that, it was just ok. Would I recommend this place, probably not. Would I stay here again? Only if I didn't have to deal with some of their rude staff!
- Official Description (provided by the hotel):
- The Black Bear Casino Resort Hotel has your comfort in mind. Our Tower has 250 stylish rooms with all the amenities you would expect from a 1st class hotel; 32" flat screen TVs, high-speed internet access, and more. All hotel guests will enjoy our popular pool complex, tanning,and arcade! Plus FREE wireless internet! ... more less
- Also Known As:
- Black Bear Hotel Carlton
- Black Bear Casino Mn
- Black Bear Carlton
- Black Bear Casino Hotel