I have stayed in this hotel many times over the past 2 years and my experience has gone from great to poor.
The building is fabulous, situated on a hill and surrounded by a golf course. The inside has the grandeur of a typical old UK mansion. The rooms in the main building are very stylish according to the building itself - but don´t expect anything modern. Beds in those rooms are good and the bathroom is fine, although it is odd that you have to close the bathroom door, else the fire alarm will go off. A number of colleagues of mine had this and it is quite unpleasant. Even in the main building you have quite a number of stairs and doors to reach your room and they are a hassle with luggage.
Breakfast is great, with a lot of choice and friendly staff in a wonderful breakfast room. The bar food was quite nice during the earlier stays, but service has deteriorated much. In winter it can get freezing though when sitting near a window as these seem to be single glazed.
Every following time I go the same nice room and had a pleasant stay. However the last few times I got rooms very far into building and it is a maze to get there, without very clear room indications. You walk endless with your luggage and you can get easily lost. When taking the emergency stairs we noticed a very unpleasant mouldy smell which kept hanging there all the days we stayed there. The rooms in that far area of the hotel are very small and hopelessly outdated. In the main building the rooms are in synch with the building and have a somewhat old charm, these rooms are just not worth the money. The travel agency of my company changed, but you would expect your name would be recognized and given the same room you liked.
The service in the bar was appalling the last time. For lunch we waited endlessly - although it was very nice weather on the terrace. The staff seemed young and inexperienced.
At night we were told in the restaurant we could choose from the restaurant menu in the bar. Strangely enough you need to reserve upfront for the restaurant and that seems a complicated system when you´re unsure when your business meetings or day will end. Once in the bar, we were told differently and could not order anything from the restaurant. The chef supposedly didn't like this....? After discussing back and forth, we finally could get that food, but then it took ages before we got it. The chef was apparently busy..... Once we got to desserts there were other complications and again it seemed to have been related to the chef. In the end the bar staff made our deserts (??). In itself helpful, but there were clear problems with the chef and to me the staff were too open about the issues.
We were working with our laptops and had them charged into a wall socket. When warning the staff not to fall over the charger cord, the staff confessed they would actually like to call in sick to have a day off. On top of that they at some point poured themselves a lot drinks and went outside to the terrace. When in the doorway they called out we were welcome to stay....
I will have to go to Macclesfield in a week and have reserved another hotel. I read Shrigley is undergoing a renovation - this is very much needed. I could not recommend this hotel any more.
Ask for a room in the main building. If you have a lot of luggage or are with older family members...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Bcn M,
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Thank you for your review following your recent visit here with us. I'm very upset to read your experience with us over the years has deteriorated and for this I must sincerely apologise. As you have read our hotel is currently and continuing to undergo a refurbishment programme which will improve most of our bedrooms. I must again apologise for the service you received in our resident bar and for the confusion over ordering from the menus, I will certainly relay these comments back to our bars manager and review the teams customer service standards and ensure these are trained and maintained. I really hope we can welcome you back in the near future as a regular guest of ours to experience the positive changes being made and restore your great stays with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.