Myself and 3 Friends visited Shrigley Hall for a taster day in March 13 and we can only say that we were thoroughly disappointed and upset with the occasion.
The most serious of the incidents on the day was when one of the Ladies SLIPPED and FELL down the steps from the shower room to the changing room. The cause of the full was due to the shower trays flooding because they were blocked with hair and dirt and the water was sitting on the floor and stairs. There was no slip mat at the edge of the stairs and no signs to make anyone aware of the slippery surface. The lady has a very large black bruise on her back and red marks on her arm as a result and is still continuing to recevied medical attention.
On arrival to the hall we were given the treatment forms to complete and supplied with gowns, towels and slippers but there was no introduction or direction given, we weren’t shown to the changing rooms or told anything about the place. We were not even aware that a £1 coin would be required for the lockers. We proceeded to the steam room – couldn’t find the shower which is normally expected. The steam room was very old and looked unclean and felt uncomfortable – you hear all sorts of stories about bacteria in water and risks to health, we also found the spa / hot tub to be very cool pool with hardly any activity from the jets.
We managed to find the water cooler in the corridor – there was no offer of refreshments so we all proceeded to have our treatments which we all agreed were adequate.
Following this we went back to the changing rooms to shower and change. It was then that the fall took place. As well as the 2 of blocked shower trays the only other shower was out of action, a soiled nappy on the floor and a general feeling of it being unclean. This was all reported to the manager as were leaving but his reasurrence was just that he had checked the changing area and showers the previous night, and had put up the sign about the borken shower. He stated that they could not be checked during the day as he could not enter whilst they are being used and there were no females available to do this. They are not being checked throughout the day which you’d expect – even public houses have staff check their facilities on a regular basis so why shouldn’t we expect that of a facility of a 4 start country club! This also applied to the pool area as there appeared to be no staff checking or cleaning.
The hair straighteners also did not heat up but took the money.
As I’ve said we were disappointed and upset with our visit, but more importantly one of us was injured because of it. We all regularly attend facilities like Shrigley hall and we could only compare it to a local authority facility and felt that it was in no way a 4 star facility. Having spent a weekend at Mottram hall myself I would think yours is a 2 star leisure club and should not be advertised as anything more than this.
- Official Description (provided by the hotel):
- Great Golf and a beautiful Spa, ideal for his and her breaks. Overlooking the edge of The Peak District Immerse yourself in the beauty of Shrigley Hall Hotel. Just 15 miles south of Manchester, the 262 acres of spectacular countryside and an 18-hole championship golf course should keep you busy. If not, you're on the edge of the Peak District National Park and surrounded by world-famous gardens and gorgeous country houses. ... more less
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- Also Known As:
- Shrigley Hall Hotel
- Barcelo Macclesfield