We stayed at the Embassy Suites Minneapolis- North in Brooklyn Center over the weekend, and we couldn't be happier with our experience. Actually, that's an understatement. Our stay at Embassy made our otherwise disappointing trip completely worthwhile! When we travel to the Twin Cities, we typically choose hotels in the heart of the city with easy access to the downtown hot spots, or make our selection based on the character and charm of the hotel itself. After such a wonderful experience, I'm not sure we'll ever be able to stay at another hotel without comparing it to Embassy in Brooklyn Center. After a long day of travel, a flat tire, and a work conference we were greeted by the bellman, Edward, who cheerfully toted our belongings up to our room. He was SO friendly! He brought our bags into our room and wished us a good night and a pleasant stay. We basically had to force him to take a tip (which was a dismal amount anyway- we only had a couple of dollars cash). But he reluctantly accepted and thanked us graciously none-the-less! The room was great. It had a sitting area with a large TV, ample counter space, refrigerator, microwave and a desk. The bathroom was quite large, neatly organized and stocked with all that you would expect from a high-quality hotel. The toiletry items were lovely! The king-sized bed was one of the most comfortable we've slept in, and we were pleasantly surprised to see another large TV in the bedroom! The entire room was crisp, clean and comfortable.
We had heard rumors from other travelers about the amazing breakfast while we were relaxing in the hot tub and pool (which are accessible to folks with physical disabilities, by the way). But on Sunday morning we were greeted with a bounty of deliciousness that words cannot adequately describe! My husband decided on a made-to-order omelette with pretty much everything in it from fresh veggies to cured ham. I chose a lighter breakfast of pancakes, a piece or two of bacon, and fresh fruit, but the options didn't end there. Travelers could choose from an assortment of bakery items (Danish, english muffins, bagels, white and wheat bread for toasting), granola, cereal, yogurt, sausage, scrambled eggs, breakfast potatoes, and anything you could imagine to drink! Also, the coffee was amazing (and we're kind of snobby about our coffee).
After breakfast we checked out of our room and somehow ended up missing our FREE shuttle to the Metrodome (where we were ready to watch what would turn out to be the most abysmal Vikings game of the year). When we inquired about the shuttle service at the front desk, Megan told us that we had missed the last pick up, but offered to call us a cab FREE OF CHARGE!! We aren't used to businesses taking much of an interest in the plight of its customer (particularly when it's the customer who creates the problem...) so we bashfully accepted the ride! Megan assured that we would receive a ride back to the hotel after the game and gave us instructions as to where to meet our driver.
After an incredibly embarrassing loss by the Vikings, my husband and I walked to the pick up location only to realize too late that we had, again, misunderstood Embassy's instructions and the shuttle was full to the max. The driver, Martin, told us that he promised he would be back for us and that he was sorry our team lost! He encouraged us not to fret, and he would return as soon as possible. We waited for a short time with the other passengers who couldn't fit on the shuttle. Because we tend to be impatient waiters, we decided to capitalize on the opportunity by grabbing a beer at the closest bar. By the time we got back to our designated spot our co-shuttle-takers were GONE!! We didn't realize that Embassy sent a different driver in a van who scooped up the passengers and went on their merry way. But Martin was absolutely true to his word! He came back to get us at exactly the time and place he had promised (the extra van was a fluke)! Although my husband and I were the only two passengers, Martin treated us as though we were the most important people in the world and we had a great conversation back to the hotel sharing stories about our lives as though we were old friends. I offered Martin a tip when we arrived at the hotel, and he politely declined, however, tremendous service should never go unrecognized and I left the cash anyway.
Mr. Cobb, you have an amazing staff and we'd like to especially thank Edward, Megan and Martin for making our experience a memorable one. I can honestly say that I don't think we'll even consider staying anywhere else when we visit the Twin Cities. We can't wait for our next stay at Embassy Suites in Brooklyn Center!! THANK YOU!!
Ask for a room at the end of the hall! Less noise :)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.