A group of colleagues of mine flew in from different states to attend a high-profile client meeting. We were greeted by Maria R., who was not only was the consummate professional, she was bright, cheerful and helpful.
While preparing for the meeting, we noticed a shortage of key presentation material and were worried about how to resolve the issue since the meeting was a few hours away.
I went down and asked Maria if the hotel had a "Business Office" or some kind of on-site copy/print capacity. She informed that the property did not have "Business Office" support and that the printer was down.
She noticed the panic my face and offered to DRIVE to the nearest FedEx Office and manage the project (printing and binding) for me.
30 minutes later she arrived back at the hotel with the presentation material completed and ready for our meeting.
The meeting was a success and Maria was the HERO for the day. Her "above and beyond" help will never be forgotten and truly saved the day. Because of HER I will return to the hotel every time I am in town. Thank you Maria, you are an exceptional employee and we are deeply appreciative of your commitment and dedication.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Minneapolis-NorthwestRecently remodeled, with upgraded amenities to meet the high standards of today's traveler and conveniently located for your next visit to the Twin Cities, whether it is for business or pleasure. Relax in the indoor swimming pool and whirlpool tub. Remain connected with free, hotel-wide, high-speed wireless Internet. Choose from several types of rooms; from one king-sized or two queen-sized beds, to a variety of spacious suites, some with private whirlpool tubs, but all with flat screen television(s), a microwave-oven and a refrigerator. Welcome to the BEST WESTERN PLUS Minneapolis-Northwest.Features & AmenitiesHigh Speed InternetComplimentary BreakfastPoolFitness CenterMeeting RoomHot TubBreakfast Made EasyFree BreakfastComplimentary full breakfastchoice of breadscerealfruithot eggshot breakfast meatother hot itemsjuicecoffee ... more less
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